Want a takeaway meal but don’t want to compromise on quality? Compare restaurant meal delivery services with Canstar Blue’s customer satisfaction review and ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in November 2016, published in December 2016.
See our Ratings Methodology.
Only a short couple of years ago, the idea of ordering a takeaway meal meant an evening full of greasy, unhealthy food, stomach aches and morning regrets. Now, however, taking a night off from the cooking doesn’t automatically mean a belly full of pizza, burgers or kebabs. These days, many Australians are going a bit ‘up-market’ with their takeaway choices, ordering quality restaurant food to their door.
To meet these demands for increased takeaway food variety, many restaurant meal delivery services have sprung up, thanks in no small part to the popularity of smartphones. With just a handful of clicks or swipes, you can have your favourite gourmet food winging its way to your lounge, without even getting up off the couch – except to answer the door, of course.
These services team up with local restaurants to offer customers the best of both worlds – quality food at home without the need to get all dressed up. Sure, you’re likely to pay a bit extra for the convenience of delivery, but that seems fair enough. And most of these services offer a wide range of different dining options that you probably haven’t even considered before. It seems a win-win for all concerned.
But which restaurant meal delivery service is rated highest for its menu variety, website navigation, delivery speed, customer service and value for money, amongst other things? Canstar Blue surveyed hundreds of adults who have used a restaurant meal delivery service during the last six months to find out. Five different brands featured in the results, but there was a clear winner – Delivery Hero. Scoring top marks in each and every ratings category, Delivery Hero finished ahead of eatnow.com.au, Menulog, Deliveroo and Foodora.
Delivery Hero provides menus and an easy to use online order form to streamline the process of finding and ordering food. It then sends your order to the restaurant for them to cook and deliver, or have ready for you to pick up. Using the restaurant’s own delivery drivers, rather than supplying them, means Delivery Hero covers a wide area, including most suburban and even numerous semi-rural areas. You can use the website or mobile app to search by postcode or suburb, or browse by food category (e.g. Italian, Indian). Any discounts available are marked on restaurant lists. Payment is accepted by card, PayPal, or cash on delivery. Delivery Hero runs a live customer support chat online for problems or queries.
This (surprisingly) London-born service is targeted towards foodies who don’t want to leave home or work to get a nice meal. Deliveroo covers a wide range of restaurants from high-end to national burger chains of the calibre not normally considered as ‘takeaway’. Deliveroo provides its own food packaging and staff (who usually deliver food by bicycle), covering a fairly modest area. Currently, Deliveroo serves metropolitan Sydney, Melbourne and Brisbane, with plans to extend coverage to the CBDs of Adelaide, Perth and the Gold Coast. Just like any other delivery service, you can enter your address into the website or app to find out what’s available within your delivery zone.
An Australian-made service, EatNow hosts a platform for reading and posting your own restaurant reviews, as well as providing a streamlined food delivery service. With every order you make through EatNow, you will score points that are displayed on your profile to show other users how much of a ‘food fan’ you are, and they add weight to your reviews. You can also earn ‘badges’ for food achievements, such as ordering at a particular time of day. EatNow allows users to browse by suburb, food category or restaurant chain. Once an order has been placed through the website or app, you’ll receive an SMS confirming your order and providing an expected delivery time. Depending on the restaurant, payment can be made by card, PayPal, and cash on delivery/pickup.
One of the biggest players on the online food orders market, Menulog provides a platform to find and order from local restaurants, for either pick-up or delivery. Menulog is owned by Just Eat, which also owns Eatnow. The main difference seems to be the range of restaurants covered, which can differ in some areas. You can use the Menulog website or app to browse by location, food category, or particular meals, as well as leave reviews on your orders. Payment can be made by card, PayPal, or cash on delivery/pickup depending on what the restaurant accepts.
Delivering from “only the best restaurants”, Foodora covers a slightly larger area than Deliveroo but is still limited by providing its own food packaging and delivery staff on bicycles. One of the unique features of Foodora is that it also offers corporate catering. This subsidiary of Delivery Hero brings good food to your home or workplace from a range of restaurants, from affordable to fine dining. Just enter your address or select your city on the website or mobile app to find out what’s available. So far, only Melbourne, Sydney and Brisbane metro areas are covered.
There are lots of reasons why you might want to use a restaurant food delivery service, including the sheer convenience of it, or simply that it can be a good way to try new food. You could even be like the 16% of survey respondents who have pretended to have made the food they actually ordered! That’s one way to impress, as long as you don’t get found out!
Ultimately though, variety is the spice of life. Why not try a few of these delivery services and see which works best for you personally.
Canstar Blue commissioned Colmar Brunton to survey 3,000 Australian adults across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have used a restaurant meal delivery service in the last six months – in this case, 575 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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