Coffee Shop Chains

Compare some of the best coffee shop chains using our customer satisfaction ratings to help you find the ultimate caffeine fix.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in July 2015, published in August 2015.

See Our Ratings Methodology

blue-msc-coffee-shop-chains-2015

Most Satisfied Customers | Donut King

For 2015, we can announce that Donut King is the recipient of our Most Satisfied Customers Award – Coffee Shop Chains.

winner for coffee shop donut king

Donut King takes coffee shop chains crown

Australia is a nation of coffee nuts. According to our most recent survey, more than half of Aussies drink more than two cups of coffee each day, and one in three claims they are unable to function properly without their regular fix.

Even more surprisingly, more than a quarter of consumers admit they are more likely to skip a meal than to skip their coffee!

So how much is Australia’s love for coffee costing us? Our study revealed that the average Australian will spend $16 per week on coffee, which adds up to a whopping $832 per year. Victorian coffee-lovers spend the most, an average of $936 a year. For the same amount, you could buy yourself a large HD television, or even return plane tickets to Tahiti.

Australians seem unfazed by the cost of quality coffee, with close to two thirds of respondents declaring they prefer barista made coffee to what they can make at home. As for favorite coffee types …

  • Cappuccinos are a particular favourite, with 37% of respondents reportedly ordering them most, followed by
  • lattes (21%), then
  • flat whites (17%).

At Canstar Blue, we understand the importance of a quality cup of coffee. Each year, we endeavor to find out what Aussies think about their coffee shop chain of choice to help you get the best bang for your buck. For 2015, we can announce that Donut King is the recipient of our Most Satisfied Customers Award – Coffee Shop Chains.

Sixty eight percent of surveyed Aussies choose their coffee shop based on its food options, which makes Donut King particularly appealing to coffee drinkers. Donut King also rated five stars for value for money, customer service, quality of food, loyalty program, and for their consistency across stores.

A number of other coffee shop chains received a rating of four stars for overall customer satisfaction, so you can rest assured there are plenty of places to find a great cuppa!

Frequently asked questions

Donut King

As mentioned, Donut King is our 2015 award winner for coffee shop chains. In all it received five-star ratings in six out of eight research categories.

The Retail Food Group brand first opened its doors in Australia in 1981 and now has more than 320 stores across the country, serving up a tasty array of doughnuts and drinks.

Zarraffa’s Coffee

Zarraffa’s Coffee was rated four stars for overall satisfaction. It also received top marks for consistency and for the taste of its coffee.

The Australian brand was founded on the Gold Coast in 1996 and now has close to 70 stores across Queensland, New South Wales and Western Australia.

Michel’s Patisserie

Michel’s Patisserie can definitely make a great cup of coffee, receiving four stars across every category.

Another Retail Food Group brand, it has more than 320 stores across Australia.

Muffin Break

Muffin Break was our award winner for coffee shop chains in the previous three years and once again performed well with a strong set of results across the board.

The first Muffin Break opened its doors In Queensland in 1989, before going on to open stores in New Zealand, the UK and India. It has 190 locations across Australia.

Starbucks

Starbucks was rated four stars for overall customer satisfaction, customer service, quality of food, loyalty program and consistency. It received a three star rating for the taste of coffee, taste of other drinks and value for money.

One of the most recognisable brands in the world, you won’t need to go far to find a Starbucks store in Sydney, Melbourne or Brisbane.

Jamaica Blue

Jamaica Blue received a consistent four star rating across each criteria.

Owned and operated by Foodco, Jamaica Blue has more than 100 outlets across the world, including in six states and territories across Australia.

Dôme

Dôme also performed well with four stars across the board.

Predominately found in Western Australia, Dôme has more than 100 locations in seven countries.

Gloria Jean’s Coffee

Gloria Jean’s Coffee received four stars across the board, except when it comes to value for money, scoring three stars.

Serving up great coffee since 1996, you’ll find in excess of 400 Gloria Jean’s stores across Australia.

The Coffee Club

The Coffee Club was also rated four stars in overall satisfaction, as well as customer service, taste of coffee, taste of their other drinks and the quality of their food. It scored three stars with regards to value for money, Loyalty program and consistency across stores.

Having recently celebrated 25 years, The Coffee Club now has more than 360 locations across seven countries.

McCafé

McCafé is the café branch of McDonald’s. It was rated three stars in overall satisfaction, taste of coffee, taste of other drinks, quality of food, loyalty program and consistency across stores. McCafé also received an outstanding 4 star rating for their value for money and their customer service.

Winner of our Most Satisfied Customers Award back in 2011, you won’t need to go far to find a McCafé in Australia.

Hudsons coffee

Hudsons coffee was rated three stars consistently across each criteria.

Serving up great coffee for more than 15 years, you’ll find a Hudsons Coffee in every state or territory across Australia.

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have visited a coffee shop chain in the last 6 months – in this case, 1,794 customers.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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