Other respondents noted a lack of control in regards to programming, and problems with the quality of door seals, latches and hinges. Noise was the most common complaint.

Over half of our respondents say that energy efficiency is the most important factor for them when choosing a washing machine.

Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. The outcomes reported are the results from people who have bought front loader washing machines within the survey group. To qualify, the washing machine has to have been bought within the last three years.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall satisfaction

Miele have taken the five star rating for overall satisfaction, followed by Bosch and Fisher & Paykel on four stars, and LG, Electrolux, Samsung, Simpson and Whirlpool on three stars.

Price

Respondents who bought Samsung and Bosch front loader washing machines are the most satisfied, with these brands both receiving a five star rating. Simpson, LG, Electrolux, Whirlpool and Fisher & Paykel received four stars, while Miele received three stars.

Performance and reliability

Miele received five stars for performance and reliability, followed by Bosch on four stars. Fisher & Paykel, Electrolux, LG, Whirlpool, Samsung and Simpson all received three stars.

Ease of use

Bosch received five stars for ease of use, followed by Miele on four stars. Electrolux, LG, Fisher & Paykel, Simpson, Samsung and Whirlpool received three stars.

Noise while operating

Miele respondents were happiest with the noise their front loading washing machine makes while operating, followed by Samsung, Bosch, Fisher & Paykel, LG, Electrolux on four stars and Simpson and Whirlpool on three stars.

Design, including appearance/finish of the machine

Miele received five stars for the design of the machine, followed by Bosch, Fisher & Paykel, Electrolux and LG on four stars, and Samsung, Simpson and Whirlpool on three stars.

Warranty and service

Miele customers are most satisfied with the warranty and service they receive, followed by Bosch, Fisher & Paykel and Electrolux on four stars. Three stars were awarded to LG, Simpson, Samsung and Whirlpool.

Water efficiency

Respondents with a Bosch front loader washer are the most satisfied with the water efficiency of their machine, followed by Miele and Fisher & Paykel on four stars, and Electrolux, LG, Samsung, Whirlpool and Simpson on three stars.

Related Links

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2 Mar 2011.