Canstar Blue rates house paint brands British Paints, Dulux, Solver Paints, Taubmans and Wattyl based on their range of finishes, ease of application, finish quality, durability, value for money and overall customer satisfaction.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in January 2017, published in February 2017.
See our Ratings Methodology.
Anyone who has ever spent hours painting their home knows the feeling of satisfaction that comes when you finally get to put down that paint brush and take off your overalls. Sure, you could pay someone else to decorate your home for you, but where’s the fun in that? A spot of DIY on a hot summer’s day is just the ticket, provided of course that you’re not let down by your tools.
When it comes to buying house paint, you might think there isn’t much difference between brands, but our customer satisfaction ratings would suggest otherwise. We canvassed the opinions of more than 1,000 Australian adults who have recently bought and used one of the above brands, to get their feedback on whether or not it lived up to their expectations.
The end result is that British Paints was rated highest overall, recording five-star reviews in every category – ease of application, range of finishes, quality of finish, durability, value for money and overall satisfaction. Only one brand failed to receive any five-star ratings, with most earning top marks for ease of application, which is encouraging.
You’ll no doubt recognise names like Dulux and Solver, and already have your own opinions about them, but these ratings provide an extra source of advice the next time you head to the hardware store. Trying to pick the best brand for your needs can be a real challenge, but now you know what other consumers just like you think about these brands. Here is a short overview of each:
In Australia, British Paints is sold exclusively at Bunnings. But before you head in-store, be sure to check out the useful tools on the British Paints website, including its ‘Colouriser’ feature that allows you to visualise what certain colours may look like in various rooms. You’ll find lots of other helpful tips on the website, including a colour chart that’s sure to give you new ideas.
Probably the most well-known paint brand in the world, Dulux provides a vast range of interior and exterior products, plus lots of helpful online tools and services to help you get the job done with maximum efficiency. One of the most impressive is the Paint Calculator which helps take the guess work out of trying to decide how much paint you need. You can also call on the advice of Dulux’s design team to pick the right colours for your home.
The Taubmans website is a fantastic resource for planning out your next paint job. Its Paint Planner literally walks you through the whole process, providing you with a plan of when to start moving furniture and how long the job should take, as well as recommending types of paint and where you can buy them. You will also find helpful tips on how to pick the right colour for your room.
If you’re interested in following the latest colour trends, you’ll need to check out the Wattyl website. Its trend insights report is certainly an eye-opener and may offer some inspiration for your next job. The website also provides a virtual planner where you can upload images of your own home and explore colour options.
Face-to-face service is the main selling point for Solver, which still operates its own physical stores across Australia. However, Solar also delivers a range of online tools to help you plan your paint job, including its Colour Designer which allows you to browse through more than 1,300 colour options.
So what is it that consumers look for when they buy house paint? Our research identified the following drivers of satisfaction:
It’s interesting to see ‘value for money’ low down on this list, suggesting Aussies don’t mind paying a good price for paint, as long as they get quality results. Only British Paints and Taubman received five-star ratings on value for money. Along with Dulux, they also rated five stars for quality of finish.
Of course, most brands give you the opportunity to ‘try before you buy’ with small samples of their paint, which is a great way of finding the right products for your needs. Interestingly though, only half of survey respondents (51%) tried a sample before buying, we found.
Whatever you personally look for when you buy new paint, it seems many Aussies are first looking to their TVs. Our survey found that almost half of respondents (47%) seek DIY inspiration from shows such as House Rules and The Block. However, one in three people (33%) admitted to arguing with family over which colour to choose!
Painting your home can be hard work, but it can also be enjoyable, with the quality of paint you use likely playing a role. Enjoy your next DIY adventure.
Canstar Blue commissioned Colmar Brunton to survey 3,000 Australian adults across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have bought and used house paint in the last 3 years – in this case, 1,092 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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