Pet stores

Do you need to pick up pet products for your favourite furry friend, or adopt a new pet? Get started by comparing pet stores with our latest customer satisfaction ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

See our Ratings Methodology.

Most Satisfied Customers | City Farmers

City Farmers excelled in nearly all rated criteria, including value for money, advice, good product and animal range.

More Australians prefer dogs for household pets

A lot of people are either a dog or cat ‘person’. However, many seem to favour one over the other, with roughly two thirds of respondents to our latest survey telling us that dogs make the best pets. To the contrary, 22% think cats are better pets.

When we compared male and female respondents against one another, it showed that more women prefer cats as pets than men do (24% versus 19%), while the opposite was true for those that prefer dogs (63% of women versus 67% of men).

In other results, it’s plain that younger Australians are more inclined than their elders to spend extra cash on behalf of their pets. Gen X and Y fork out approximately $1,534 annually* on their pets, versus a Baby Boomer budget of just $1,196^.

Another significant outlay for pet owners is the cost of pet food. While close to half our respondents purchase standard pet food straight from their supermarket, 30% buy premium brands from pet stores, and 12% prepare special meals at home. We noticed similar results in 2013, where the pets of one in four respondents had a better diet than their owners.

* An average of Generation X and Generation Y weekly expenditure on pet food, over a 52 week period.

^ An average of Baby Boomer weekly expenditure on pet food, over a 52 week period.

City Farmers hit winning stride for pet store customer satisfaction

While roughly two in five customers cite veterinary / healthcare costs and pet minding as chief gripes about owning an animal, 16% told us there was nothing bad about owning their pet.

If you’re ready to join the company of these happy pet lovers, or need to stock up on treats and supplies for your little buddy, it’s time to compare some great brands with our latest customer satisfaction ratings.

We have compared various pet store retailers against one another, and City Farmers has once again achieved our Most Satisfied Customers Award – Pet Stores. City Farmers excelled in nearly all rated criteria, while Best Friends also achieved five stars for the advice its staff gave to customers.

These ratings also looked at Pet Barn, Pets Paradise and Pet Stock.

Read more …

Frequently asked questions

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have made a purchase from a pet store in the last 12 months – in this case, 898 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10.

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