Your complete guide to Amaysim

Posted by Canstar Blue August 30th 2016

Online-led mobile services provider Amaysim offers a range of mobile and mobile data plans, stating that it is “dedicated to delivering simplicity, fairness and low prices”.

Amaysim was launched in 2010, introduced by a team of entrepreneurs, with its portfolio of mobile services having since evolved, with the company subsequently listing on the ASX in 2015.

Amaysim states that its business model is “built on innovative technology”, with its DIY account management “backed by award-winning, online-driven customer support”, from live chat to social media.

“Joining Amaysim comes with none of the typical telco funny business you’ll find elsewhere,” Amaysim states of its approach.

“That’s because no matter how long we’re together, we’ll never ask you to put a ring on it. Yep, no lock-in contracts means you can love us or leave us at any time (but we’re pretty sure you’ll want to stick around).

“Simply BYO mobile device and grab an Amaysim SIM card to say bye-bye to bill shock and helloooo to savings.”

Mobile services

Amaysim offers a range of mobile plans, from postpaid to prepaid to pay-as-you-go, delivered via the Optus 4G Plus network.

Amaysim’s postpaid and prepaid plans come with unlimited talk and text to standard numbers in Australia, unlimited international standard talk to 10 countries, and varying data inclusions. Customers have the choice of paying upfront or receiving their bill each month, paying the same rates for each, with no lock-in contract.

“All Amaysim mobile phone plans come with the option of being postpaid or prepaid,” Amaysim explains. “You pay the same great rates whichever you choose.

“With postpaid, you use your mobile (or tablet) and each month you receive an invoice for your use during the previous 28 days. With prepaid, you pay for your mobile or data usage in advance, either by recharging online or using a voucher.

“You’ll be asked to choose whether you want to go postpaid or prepaid when you order or activate an Amaysim SIM card.”

Customers in search of extra data can additionally add a Data Pack, with Amaysim offering a range of options, with customers also able to add a Data Pack to Amaysim’s pay-as-you-go option. Amaysim’s SIM-only, bring-your-own device data plans, meanwhile, feature a range of data inclusions, and also come with no lock-in contract.

Customers can take up Amaysim’s data offers as either a postpaid or prepaid plan, while Amaysim provides a data calculator via its website to help consumers determine how much data they will require.

“Powered by the superfast Optus 4G Plus network, our range of data plans are simple, low cost and free from lock-in contracts,” Amaysim states. “Whether you’re a surfer, sharer or streamer, we’ve got the data plan to match your browsing personality.”

Users can check mobile coverage via the Amaysim website, searching by address and area.

In addition to its mobile services, Amaysim has also announced plans to launch broadband products on the National Broadband Network (NBN).

Review of SIM-only plan providers

Account management

Amaysim’s My Amaysim service provides users a range of account management and monitoring tools. Via My Amaysim, customers can:
• Check balance
• Pay a bill
• Recharge
• Change payment method
• Change personal details
• Change account settings

Customers can login to My Amaysim via the Amaysim website, with the My Amaysim app also providing for on-the-go mobile account management and monitoring.

Customer service and bill payment options

Amaysim’s help and support website page provides a variety of information, addressing different topics under its frequently asked questions section, with various set-up guides provided for different devices. Customers can also search for information via the page’s search engine.

Customers can contact Amaysim by phone and by email, with a live chat function also available via the Amaysim website, with Amaysim also active on social media websites Facebook and Twitter.

Amaysim’s bill payment options include by:
• Visa, MasterCard and American Express
• Direct debit
• PayPal
• BPay

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