Your complete guide to Dodo

Posted by Blue Intern August 30th 2016

Telecommunications provider Dodo offers a range of services, from home internet to mobile and mobile broadband.

Dodo, which was founded in 2001, was acquired by M2 Group in 2013, and is now part of Vocus Communications following a merger with M2 in 2016.

What services does Dodo offer?

Dodo, which operates across a number of different markets, including energy and insurance, describes itself as a “one-stop-shop” for home telecommunications, among other services.

“Dodo is a service provider focusing on residential and small business essential services, including telecommunications, power, gas and insurance,” Dodo states of its suite of services.

“Core to Dodo’s success has been the ongoing provision of extremely competitively priced products, including: broadband, mobile, home phones, wireless broadband, electricity, and most recently car and home building and contents insurance, combined with a strong focus on customer service.”

Dodo states that it “offers products to suit all budgets – from infrequent low-usage users, to high-consumption individuals and businesses”.

Home internet and phone

Dodo offers a number of NBN and broadband plans, along with home phone, voice over internet protocol (VoIP) and NBN Homephone services. Consumers can check plan availability at their address via Dodo’s website.

Dodo’s internet plans come with a range of different data inclusions, up to unlimited data, with its NBN plans available at a range of different speeds, with all internet plans available on either a one-month, 12-month or 24-month contract. A home phone line can be bundled with Dodo’s broadband plans, while NBN Homephone is included with its NBN plans.

Dodo’s home phone service can also be taken up as a standalone service on either a month-to-month or 24-month contract, with both standalone and bundle customers able to add call packs tailored for different types of usage.

Dodo’s VoIP service, meanwhile, can be taken up on either a month-to-month contract or a 24-month contract, coming with a variety of add-ons tailored for different types of usage.

Dodo additionally offers Fetch TV plans (Fetch Lite and Fetch Entertainment Plus), comprising a range of channels and features, that can either be bundled with a Dodo plan or added to an existing broadband service.

Dodo Fetch TV plans are available on either a one-month (bring-your-own set-top box) or a 24-month contract (for all other plans), with a variety of channel add-ons also available.

“With Dodo TV powered by Fetch, you can now add the ultimate home entertainment to your broadband bundle,” Dodo states.

“Whether you are looking for state-of-the-art PVR technology to record your favourite channels, access to a huge library of movie rentals on demand, or a choice of some of the best pay-TV channels in the market, Dodo has a plan for you.”

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Mobile services

Dodo’s mobile offerings range from prepaid pay-as-you-go to bring-your-own phone SIM-only month-to-month, to 12-month plans, to 24-month plans with a handset.

Dodo’s plans, which are delivered via the Optus 4G network, come with a variety of call, text and data allowances, with customers also able to purchase data add-ons.

Dodo’s mobile broadband plans can be taken up on either a prepaid, one-month, 12-month or 24-month contract, on either the Optus 3G or 4G network, as bring-your-own device SIM-only, or with hardware on some plans.

Consumers can check mobile coverage via the Dodo website, searching by both address and different areas.

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Account management

Dodo’s My Account account management service, available via its website, provides users a number of tools via which they can monitor and manage their account.

The Dodo Account Manager app, meanwhile, also provides for on-the-go usage, with users able to:
• View usage and statements
• Make a payment
• Change plan details
• Recharge or top-up their account
• Update personal details
• Manage subscription settings
• View live network information
• Access technical support

“The Dodo Account Manager application is a live resource for Dodo customers, allowing you to keep track of your usage, pay bills on the go and manage personal information from a mobile device,” Dodo states.

“The newest application from Dodo, Account Manager has a sleek user interface that is simple to use and securely stores your account information for easy access.”

Customer service and bill payment options

Dodo provides a range of information via its self service and support page, categorised under different sections and topics related to the various areas of its business, with a number of video set-up guides for its internet services also available, while consumers can also search for specific topics via its website search engine.

Consumers can contact Dodo by phone or via its online live chat facility, available via its website, or by submitting an online support request via its website (with Dodo stating that it will respond no later than two business days), or via the Dodo Account Manager app.

Dodo also operates a number of stores in Queensland, New South Wales, South Australia and Victoria.

Dodo’s payment options include by:
• Credit card
• Debit card
• Direct debit
• BPay

Customers can pay online via Dodo’s Account Manager service or by calling Dodo.

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