Your complete guide to MyNetFone

Telecommunications company MyNetFone provides a range of residential and business internet and voice over internet protocol (VoIP) services.

Founded in 2004 and headquartered in Sydney, MyNetFone describes itself as “Australia’s leading provider of hosted voice and data communications services for residential, business and enterprise users”.

MyNetFone listed on the Australian Securities Exchange in mid-2006, stating that its “high-quality, easy-to-use voice service has ensured the company achieved fast growth since its listing”.

“The recent expansion of our service offering to include broadband data and the move into the corporate and government telecommunications market have further consolidated our position as the leading new-generation telecommunications provider,” MyNetFone states.

“The company has achieved spectacular organic growth, initially through the expansion of the residential customer base, then addition of SME customers, and most recently the move to enterprise and government customers.

“This proves that our innovative IP communications services resonate with the needs of business and residential consumers.”

Of its mission, MyNetFone states: “MyNetFone strives to deliver the very best possible customer experience, value for money and quality services compared with any other provider.”

Home internet and phone services

MyNetFone offers a range of residential NBN and broadband plans, providing data options up to unlimited data, with its broadband plans paired with its Basic home phone service, and its NBN plans paired with different phone services.

Customers can also bundle their broadband plan with any of MyNetFone’s home phone plans, while NBN customers also have the choice of a number of different speed tiers. Home broadband customers in need of extra data also have the option of purchasing a data boost.

“Having a busy month? Need more data in a hurry? We understand that internet usage can vary from month to month,” MyNetFone states.

“That’s why all MyNetFone DSL customers can add on a 100 GB data boost at any time. The boost lasts 60 days. If you start a new (monthly) billing cycle after the boost has been applied, your regular plan quota will be used first.”

MyNetFone NBN and broadband plans are available on either no contract, a 12 or 24-month contract. Meanwhile, MyNetFone also offers its Renters Internet Plan on a six-month contract.

“The Renters Internet Plan gives you lots of included value, with the flexibility to relocate at no extra cost,” MyNetFone states.

“It’s quick, easy and affordable. Simply let us know when you’re moving home, and we’ll make sure your internet moves, too. So, no matter if you are chasing dreams in the big smoke or seeking serenity by the sea, MyNetFone has your home internet covered.”

Consumers can check via the MyNetFone website for broadband availability.

MyNetFone’s VoIP home phone plans, meanwhile, come with a range of call inclusions, from local to international, catering to different types of usage, with its plans available as a standalone option, on either no contract or a six-month contract.

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Account management

MyNetFone’s My Account account management and monitoring service provides customers with a number of different tools.

Via My Account, customers can:

  • Check real-time call or data usage records
  • View current and past invoices
  • Pay their bill
  • Add extra credit to their account
  • Update their credit card details
  • Set-up auto payments
  • Change their VoIP or DSL plan
  • Set-up call features

Customers can access My Account via the MyNetFone website.

Customer service and bill payment options

MyNetFone provides a range of information via its website’s support page, including manuals and set-up guides, along with an FAQ section, addressing a variety of different topics, with consumers also able to search for specific topics via the website’s search function.

Consumers can contact MyNetFone by phone or by filling out a form via its website. MyNetFone customers can pay their bill by:

  • Automatic payment by direct debit or credit card
  • Credit card by phone
  • Credit card online
  • BPay

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