Operating out of Melbourne with fewer than 10 employees, Infinity Broadband (also known as Infinity NBN) is an internet service provider that specialises in NBN plans – both fibre and fixed wireless – along with both UNI-V1 and VoIP phone plans.
Launched in 2013, the company was a finalist in the ‘Best New Start-Up’ category at the 2014 Start-up Smart Awards.
Infinity Broadband allows customers to bundle a VoIP phone service with their NBN broadband plan, and offers a great deal of flexibility on its NBN plans in regards to desired speed and data allowance.
Broadband providers we rated
Canstar Blue commissions Colmar Brunton to regularly survey Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who were currently on a broadband plan – in this case, 2,199 people.
The broadband providers in this year’s ratings were:
- Telstra BigPond
In addition to being one of Australia’s largest home broadband providers, iiNet also operates an extensive mobile network, offering scalable plans to customers around the nation.
iiNet has both mobile handset and SIM-only plans, with a variety of top phones available. But what are its best value deals?
iiNet offers three main mobile plans, with base prices of $15, $30 and $45 per month. Whilst each one comes with different amounts of inclusions to cater to the needs of different people, it’s the top $45 plan which stands out in terms of value.
Dubbed the ‘Heavy Use’ plan, iiNet’s most expensive offering comes with all-inclusive (i.e. unlimited) standard and national calls, texts, voicemail and MMS, along with 2GB of anytime data. iiNet’s killer feature, however, is the ability to double your data allowance by bundling your phone plan with an iiNet broadband plan. For the $45 plan, this amounts to a generous 4GB a month.
iiNet’s three plans are identical whether you want a handset or just a SIM card, the one difference being that handset plans come on a 24-month contract whilst SIM plans are month-to-month. Handsets are available for purchase outright or on a monthly repayment (with the same total cost), giving you a flexible option often not available from other carriers.
iiNet was the only mobile service provider to achieve a five-star review for overall customer satisfaction in our 2015 customer satisfaction ratings.