About iiNet Mobile

iinet logoThe winner of the 2015 customer satisfaction award for mobile plan providers, iiNet is actually the second largest Internet Service Provider in Australia with over 1.3 million customers. iiNet was originally founded in 1993 in Perth by fresh graduates Michael Malone and Michael O’Reilly in Malone’s garage. Malone won the Australian Entrepreneur of the Year award in 2011.

In 2005, they launched their home phone service iiphone, and at the end of 2010, they released their no-contract mobile phone plans. Apart from Canstar Blue’s coveted customer satisfaction award, iiNet have won many other awards for their services including the ACCOMS award for customer service. They employ over 2,500 enthusiastic staff in Australia, New Zealand and South Africa.

iiNet is also making a difference in the world for better. In 2010, they announced that they would provide free calls for any customers who were calling crisis and mental health support services like Lifeline and Beyond Blue. This was prompted by a Twitter comment by one iiNet customer. iiNet also started their Friday Charities initiative in 2010, where staff collect spare change to make a change. You can even watch the Perth Cat Haven kittens online thanks to iiNet’s free KittyCam.

You can choose from getting a SIM only plan, or getting a handset plan bundled with a SIM plan. iiNet charges a $20 SIM fee when you sign up. Note this information is correct at time of writing.

[suffusion-widgets id=’8′]

SIM Only and BYO Plans:

There are 3 price points for a SIM only plan: 200MB data for $15 per month, 1GB for $30, and 2GB for $45. Only the $30 and the $45 plans have unlimited texts, and only the $45 plan has unlimited national calls. You can bundle any of these plans with your existing or new iiNet broadband plan to get double your data on your mobile plan as well.

Plans with a handset:

These plans are all locked-in for 24 months to pay off the handset.

These handset plan costs do not include the cost of a phone plan itself. You also need to purchase a SIM plan.

  • You can get an iPhone 6 handset plan for $35 or $46 per month, an iPhone 5S for $30 per month, or an iPhone 5C for $22 per month.
  • You can get a Samsung Galaxy S6 handset plan for $40 or $45 (Edge model) per month, a Note4 for $38 per month, an S5 for $29 per month, an S4 for $21 per month, or a Core Prime for just $10 per month.

What our survey respondents say about iiNet mobile options

Canstar Blue’s most recent survey of consumers who currently have an active post-paid mobile phone account in their name and pay the bills (in this case, 1,823 people) garnered the following comments, among many others, from customers of iiNet.

  • Excellent customer service.
  • Network coverage, data info is delayed by up to 48hrs on the online account service.
  • Cheap and reliable.
  • Signal is often not good where I live.
  • They have Australian call centres, their service is excellent. Their prices are reasonable.
  • Bills are confusing.
  • Good value and exceptional customer service.
  • Long wait times for support.
  • Good coverage via Optus, electronic billing, direct debit payments.
  • Coverage via Optus network could be improved in country and rural areas.

Source: Canstar Blue Mobile Phone Post-paid Provider survey 2015, conducted by Colmar Brunton

Post-paid mobile plans service providers we surveyed

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who currently have an active post-paid mobile phone account in their name and pay the bills – in this case, 1,823 people.

The post-paid mobile plans service providers in this year’s survey are:

  • iiNet
  • amaysim
  • Optus
  • Telstra
  • TPG
  • Virgin
  • Vodafone
  • Vaya

mobile-phone-service-provider Canstar Blue mobile phone plan providers customer satisfaction survey

Other articles you might like

Texting temptation: to read or not read?
Messaging apps or SMS: Which one to use?
What’s the right age to give your child a mobile phone?

Share this article