Think Mobile was founded in 2004 and is Australian owned and operated. Their customer service call centre is located on the Gold Coast. They are owned by the Pivotel Group and their mobile services are on the Telstra and Vodafone Wholesale networks.
Think Mobile’s main selling point is that they say they offer simple plans to understand, which are ‘honest’ plans with no hidden fine print or catches. Think Mobile has a wide range of plans, which are all SIM-only and post-paid.
There are 3 price points in the budget month-to-month range: $12/month for $200 of calls and texts and 200MB of data; $20/month for $500 of calls and texts and 750MB of data; and $32.95/month for unlimited calls and texts and 2GB of data.
These plans are seriously cheap for data, with excess data costing only 2 – 2.5c per MB. Texts cost 20c each.
There are 4 price points in the classics range: $24/month, $30, $40, and $50. These plans are high on data, starting at 750MB on the $24 plan and finishing with 3GB of data on the $50 plan. Texts are more expensive on this plan at 30c each.
Think Mobile has these data-heavy versions of the Swift and Classic plans, with included value for a few calls and texts. There are 2 Classic data plans, at $19.95/month for 1.5GB or $40/month for 3GB. There are 4 Swift data plans from $12/month for 1GB up to $40/month for 6GB.
Post-paid mobile plans service providers we surveyed
Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who currently have an active post-paid mobile phone account in their name and pay the bills – in this case, 1,823 people.
The post-paid mobile plans service providers in this year’s survey are: