About Vaya mobile

vayamobileA newcomer to the telco industry in Australia, Vaya was founded in 2011. Just like Canstar Blue, Vaya is a Brisbane-based company. They provide mobile, data and home landline services, but are most well-known for their budget mobile phone plans.

Mobile Phone Service Providers
 Canstar Blue mobile phone plan providers customer satisfaction survey

Vaya is an MVNO (Mobile Virtual Network Operator), meaning they buy the mobile services in bulk from an actual network owner/operator and can therefore offer cheaper rates to their customers. For example, Vaya’s 4G data is Optus 4G coverage – but their plans cost considerably less than Optus’s plans.

They are a post-paid service, as you pay at the end of each month instead of “pre-paying” for the service at the start of the month before using it. All plans are available in month-by-month or 24-month billing options.

The pricing doesn’t go up in logical steps according to value, but you’ll still find a good deal at each price point or data package compared to other telcos. Vaya used to have a handy 1GB ‘Data Bolt-On’ that you could add to your existing mobile or data plan for just $7-$15. As of June 2015, they have replaced this with an automated 1GB data upgrade costing $10 when customers exceed their data allowance.

Vaya also usually charges a $20 fee for a SIM card and one month’s payment in advance when signing up for any of its plans. The SIM fee is being waived for July 2015 only.

Mobile SIM-Only Plans:

There are 5 mobile SIM-only plans: 300MB for $16 per month, 1.5GB for $18, 2GB for $24, 2.5GB for $27, and 3GB for $44. They all have unlimited texts; only the $44 plan has unlimited talk.

Mobile Data Plans:

There are 4 mobile data plans: 1 GB for $19 per month, 4GB for $28, 7GB for $43, and 10GB for $55. These plans are all billed on a month-by-month basis.

Post-paid mobile plans service providers we surveyed

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who currently have an active post-paid mobile phone account in their name and pay the bills – in this case, 1,823 people.

The post-paid mobile plans service providers in this year’s survey are:

  • iiNet
  • amaysim
  • Optus
  • Telstra
  • TPG
  • Virgin
  • Vodafone
  • Vaya

You can view the post-paid mobile plans service providers survey results here.

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