A newcomer to the telco industry in Australia, Vaya was founded in 2011. Just like Canstar Blue, Vaya is a Brisbane-based company. They provide mobile, data and home landline services, but are most well-known for their budget mobile phone plans.
Vaya is an MVNO (Mobile Virtual Network Operator), meaning they buy the mobile services in bulk from an actual network owner/operator and can therefore offer cheaper rates to their customers. For example, Vaya’s 4G data is Optus 4G coverage – but their plans cost considerably less than Optus’s plans.
They are a post-paid service, as you pay at the end of each month instead of “pre-paying” for the service at the start of the month before using it. All plans are available in month-by-month or 24-month billing options.
The pricing doesn’t go up in logical steps according to value, but you’ll still find a good deal at each price point or data package compared to other telcos. Vaya used to have a handy 1GB ‘Data Bolt-On’ that you could add to your existing mobile or data plan for just $7-$15. As of June 2015, they have replaced this with an automated 1GB data upgrade costing $10 when customers exceed their data allowance.
Vaya also usually charges a $20 fee for a SIM card and one month’s payment in advance when signing up for any of its plans. The SIM fee is being waived for July 2015 only.
Mobile SIM-Only Plans:
There are 5 mobile SIM-only plans: 300MB for $16 per month, 1.5GB for $18, 2GB for $24, 2.5GB for $27, and 3GB for $44. They all have unlimited texts; only the $44 plan has unlimited talk.
Mobile Data Plans:
There are 4 mobile data plans: 1 GB for $19 per month, 4GB for $28, 7GB for $43, and 10GB for $55. These plans are all billed on a month-by-month basis.
Post-paid mobile plans service providers we surveyed
Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who currently have an active post-paid mobile phone account in their name and pay the bills – in this case, 1,823 people.
The post-paid mobile plans service providers in this year’s survey are: