Vodafone is the world’s second largest telecommunications company. Based in Britain, the company operates subsidiaries across the globe, including Australia. Vodafone first arrived here in late 1993 and now has a 27% market share and more than 5 million customers putting it just behind Telstra and Optus. In 2009, Vodafone Australia merged with Hutchinson Telecommunications, owners of the 3 network, phasing out the 3 brand completely by 2013.
Vodafone offers a variety of contracts with both 12 and 24 month offerings, as well as phone or sim only plans. Vodafone’s plans range from $25 for a sim only plan, to $100 for a phone inclusive plan with 13GB of included data. All Vodafone plans come with Data Workout for 2 months, charging no excess usage fees and allowing customers to determine how much data they need. They also offer international roaming in up to 47 different countries for a fee of $5 a day.
What our survey respondents say about Vodaphone
Canstar Blue’s most recent survey of consumers who currently have an active mobile phone plan in their name and pay the bills (just over 1,500 people) garnered the following comments, among many others, from customers of Vodaphone:
|They are always very pleasant to deal with. My enquiries are normally sorted out in the first phone call. They offered me a discount on my plan for being loyal.||Coverage can be patchy. Had issues cancelling data packs whilst overseas – application issue – I cancelled three times and it kept showing up, however, when I emailed them – they sorted it very quickly.|
|They just upgraded me to a new Samsung Galaxy S4 which has been pretty neat.||Bad reception sometimes.|
|They have improved their overall level and quality of service in the past two years.||Not good coverage in country areas of Australia if any at all.|
|Good price and deals, good network coverage, can use phone as Wi-Fi hotspot.||Some countries have poor roaming signals.|
|They are available to the everyday person and easy to sign up with and use.||Only that in some minor parts of Victoria there is no coverage.|
Source: www.canstarblue.com.au Mobile Phone Plan Provider survey 2014, conducted by Colmar Brunton
Other mobile phone plan providers we surveyed
Canstar Blue commissions Colmar Brunton to regularly survey Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who currently have an active mobile phone plan in their name and pay the bills – in this case, 1,527 people.
The other mobile phone plan providers in the current survey are:
- Virgin Mobile
- Telstra Mobile
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