Virgin Mobile was founded by Richard Branson in 2000 as a partnership between his UK based telecom and Optus. This allowed Virgin to utilise Optus infrastructure while providing its own products and customer service. In 2006 Optus bought out the half of the company it didn’t own, making Virgin a wholly owned subsidiary, though it maintained a separate brand and marketing.
Virgin offers prepaid and contract products ranging from $20 to $60. Their offer bundles with a select range of phones as well as sim only plans. All Virgin contracts come with data rollover as standard, allowing customers to keep unused data from one month to the next. Virgin also automatically includes international calls and texts in its plans offerings.
Other mobile phone plan providers we surveyed
Canstar Blue commissions Colmar Brunton to regularly survey Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who currently have an active mobile phone plan in their name and pay the bills – in this case, 1,527 people.
The other mobile phone plan providers in the current survey are:
- Telstra Mobile
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