About Live Connected

Live Connectedliveconnected was founded in 2009 by young entrepreneur Roshan Mahanama as the answer to the question, “Why can’t I just do it all online? Why isn’t life easy?” So you can log a Live Connected support ticket online at any time, without waiting in a phone queue or waiting in-store.

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Things to consider when choosing a mobile phone plan

Live Connected now has over 30,000 customers. The company is now based in Queensland but they do let you know that their customer service centres if you do call are in India and the Philippines.

It might be worth noting that in 2014, the Australian Communications and Media Authority issued Live Connected with a formal warning for breaches of the Telecommunications Consumer Protections Code in 2012 and 2013 over its direct debit procedures. The incidents reported happened before Live Connected was acquired by Vaya Pty Ltd, however, and Vaya has created new policies to ensure that no such incidents are likely to happen in the future.

Live Connected uses the Optus network with 98% coverage of Australia. Their plans are post-paid with no fixed-term contracts. Live Connected charges a $20 SIM fee when you sign up.

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Young Aussies determined to find better service value


SIM-Only 4G Post-Paid Plans

Excess data is charged at 4c/MB. These plans do not support Blackberry.

  • Rapid 19: $19/month. $300 credit for calls, unlimited texts, 300MB of data.
  • Rapid 23: $23/month. $500 credit for calls, unlimited texts, 1GB of data.
  • Rapid 29: $29/month. $650 credit for calls, unlimited texts, 1.5GB of data.
  • Rapid 49: $49/month. Unlimited calls, unlimited texts, 3GB of data.

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Post-paid mobile plans service providers we surveyed

Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who currently have an active post-paid mobile phone account in their name and pay the bills – in this case, 1,823 people.

The post-paid mobile plans service providers in this year’s survey are:

  • iiNet
  • amaysim
  • Optus
  • Telstra
  • TPG
  • Virgin
  • Vodaphone
  • Vaya

You can view the post-paid mobile plans service providers survey results here.

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