Virgin Mobile was formed in the early 2000’s to ‘stir up the Aussie telco market with its cheeky sense of fun’. And like any Virgin company, it all started with famous businessman Richard Branson and his constant entrepreneurialism in almost every possible market around the world. This venture turned out to be a roaring success, with over a million Virgin Mobile customers in Australia.
On its launch in 2000, Virgin became the first mobile virtual network operator, meaning it does not own any infrastructure. A virtual network operator rents and uses a larger network – in this case, it was Optus – to run its business and sell its phone and internet products at retail prices.
While still having a name synonymous with the famous Richard Branson, Virgin Mobile was bought out by Optus in 2006. The company has since been owned entirely by Optus and runs off its network, which services around 98% of Australia.
What does Virgin Mobile offer small businesses?
While it doesn’t offer business-specific plans, Virgin does have a wide range of plans which can still be used for a small business. With plans (including a phone) starting from $30 per month, it is possible to make Virgin the telco that supplies your small business.
There are some great perks that can work well in a business setting, such as free calls to and text to others on the Virgin network, as well as free voicemail, and the ability to earn velocity points – handy if you have employees needing to travel for work.
Virgin Mobile earned a three-star rating for overall customer satisfaction from our survey of small business customers.
What our survey respondents said about Virgin Mobile
|Their rates are very reasonable in regard to both phone and data use.||The coverage isn’t as good as other telcos.|
|My phone was delivered quickly and there were no issues with the number transfer.||I wasn’t aware of the high cost of international calling on my plan.|
|I am happy with the customer service.||The coverage isn’t always great in all areas.|
|Good options for their plans and good value for money.||The customer service was not very good.|
Other brands we looked at
In our mobile phone service for small business category, we surveyed customers who had plans with one of the four big providers.
As well as Virgin Mobile, we looked at: