Waste Management Services for Small Business

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Is your business doing the right thing? Compare waste disposal services in Australia with our small business customer ratings

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in April 2016, published in May 2016.

See Our Ratings Methodology

Award for Waste Management for Small Business in 2016

Most Satisfied Customers | Veolia

In this, the second year of these ratings, Australia’s two biggest waste disposal companies have again gone head-to-head and for the second time, Veolia has come out on top.

Veolia cleans up with second small business award

Waste is an evitable outcome for any business, whether it’s based in an office or on a building site, and you can probably judge a business on how well it cleans up after itself. Leaving a mess reflects badly on a business, and the people running the show need to take responsible for their actions, including any potential impact on the local environment. That’s why a lot of businesses turn to waste management services to do a professional job – and why Canstar Blue thinks it’s important to canvas the opinions of business owners to see which operator scrubs up best.

We wanted to find out which waste disposal company is deemed to offer the best services to its clients, including how quickly they get the job done, their focus on environmentally responsible waste management, and the value for money their service represents. To do this, we surveyed hundreds of small business owners (or the main decision makers in their business) across the country, and the feedback from those who have recently used a waste management service is reflected by the star ratings you see above.

In this, the second year of these ratings, Australia’s two biggest waste disposal companies have again gone head-to-head and for the second time, Veolia has come out on top.

Taking responsibility for waste

It’s important for any business to ‘do the right thing’ when it comes to waste – not only because they should, but because they want to be seen to. Having a reputation for not cleaning up after yourself can be very damaging to any small business – and that’s reflected by the outcomes of our survey, with 89% of business owners or decision makers admitting that disposing of waste in a responsible manner (e.g. recycling) is important to them.

It’s also good to know that three out of five (59%) business owners or decision makers have asked questions of the service they employ about how they deal with waste once it has been removed from their site. It’s so important to 56% of businesses that they would be willing to pay a higher price if it meant their waste was managed in a more environmentally conscious manner.

However, there are still some businesses that are not doing the right thing, as 38% of owners and decision makers admitted they have been guilty of not cleaning up responsible.

What are businesses throwing out?

Small business owners and decision makers working in all types of industries were included in our survey and of course, the type of waste a company produces will depend on what type of business that it’s in. But overall, we found the following to be the most common types of waste produced by small Aussie businesses.

  • General office (e.g. paper): 67%
  • Food waste: 33%
  • Green waste: 25%
  • Industrial (e.g. bricks, soil): 18%
  • Sanitation: 18%
  • Electrical (e.g. white goods): 16%
  • Toxic waste: 8%

In addition, 10% of respondents cited other kinds of rubbish, emphasising the importance of finding a waste management service that is capable of meeting any challenge.

We hope these ratings prove helpful to any small business looking to do the right thing when it comes to their waste.

Frequently asked questions

Canstar Blue commissioned Colmar Brunton to survey 845 Australian small business owners or decision makers (i.e. the main decision maker for the small business) across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have used a waste disposal service for business purposes within the last two years – in this case, 291 small business owners/decision makers.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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