Australian Power & Gas received a five star rating for overall satisfaction, billing and service. Simply Energy did similarly well, with five stars for overall satisfaction, price, and billing.

An indicator of the changing times are universal concerns regarding rising energy costs due to the mounting pressure to ‘go green’. Nearly four in five Australian respondents feel that placing a price on carbon will make their energy bills more difficult to pay, and therefore negatively impact their financial situation.

Generation Y respondents are less concerned of the financial consequences of the carbon tax, and actively use green gas more than Generation X and Baby Boomers, according to our survey.

Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. Outcomes reported are the results from those within the survey group who have an active gas account, and regularly pay the bills.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall

Either of our five star winners (both Australian Power & Gas, and Simply Energy) will prove a wise choice for customers. EnergyAustralia and Red Energy both received a four star rating for price, and Lumo Energy, TRUenergy, AGL, and Origin all received three stars.

Price

Simply Energy was ahead of the curve for price with five stars, while Australia Power & Gas and EnergyAustralia both received four stars. Red Energy received three stars for their pricing, and Lumo Energy, TRUenergy, AGL, and Origin all received two stars for their pricing.

Billing

Both Australian Power & Gas and Simply Energy received a five star rating for billing, and EnergyAustralia and Red Energy followed with four stars. Lumo Energy, TRUenergy, AGL, and Origin all received three stars for billing.

Service

Another five stars goes to Australian Power & Gas for customer satisfaction for service (through telephone customer service, email or in person). Simply Energy, EnergyAustralia and Red Energy all received four stars for their service, and Lumo Energy, TRUenergy, AGL, and Origin all received three stars for this category.

Related Links

Most satisfied customers: Victorian electricity providers

28 July 2011.