Originating in Georgia, USA, Midas established itself in Australia in 1976 and hasn’t slowed down since. A series of acquisitions and effective marketing campaigns have seen the company increase its market share and quality of service. This year it has nabbed Canstar Blue’s coveted five-star rating for Most Satisfied Customers – Car Servicing.
Considering the fact that consumers granted five stars to Midas in every one of the eight rated areas (for example, value for money and customer service are two of the criteria), it’s clear beyond a doubt that Midas is has some very satisfied customers.
What our survey respondents say about Midas
Canstar Blue’s most recent car servicing survey sought the opinions of more than 500 drivers across the country. Some of the comments from customers of Midas were as follows:
|Friendly staff and efficient service. Good pricing on replacement (original parts) and overall service. Convenient location. Clean and tidy workshop.||Did not complete the job correctly, e.g. Did not reset the computer as needed. Everything else was greatly done.|
|Really helpful, friendly staff, knows what they are doing and explain everything they did to you in easy to understand terms.||Took slightly longer than I thought.|
|The customer service was excellent, they were very thoughtful and courteous.||It is a bit expensive compared to other small service centres. Time taken to repair my car is longer than expected.|
|The cost of the service was very reasonable.||They had a few extra costs I wasn’t expecting.|
Source: www.canstarblue.com.au Car Servicing survey 2015, conducted by Colmar Brunton
Other Car Servicing brands we surveyed
Canstar Blue commissions Colmar Brunton to regularly survey Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have had their car serviced in the last 2 years by a car servicing chain. Please note this does not include car dealerships or independent mechanics.
The other car serving chains that in this year’s survey are:
- Goodyear Autocare
- Kmart Tyre and Auto Service
You can view the car servicing brands survey results here.