Looking for car accessories, or stocking up on parts for your next service? Compare auto stores using our customer satisfaction ratings to help you get the tools you need to hit the road.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
^ Price compared to other auto stores
Canstar Blue research finalised in September 2013, published in October 2013.
See our Ratings Methodology.
While it certainly isn’t every driver, many Australians form emotional attachments to their vehicles. The results of our recent survey confirm this sentiment, revealing that one quarter of Australian drivers are showing their cars some love by giving them a name. Furthermore, 30% of respondents actually talk to their cars – and interestingly, women are even more likely to do this (35%).
As drivers go to efforts to personalise (and humanise) their vehicles, it stands to reason they’d take good care of them as well. Nearly three quarters of drivers use various car wash products like polish and wax to take care of their car’s appearance.
As for how often they washed their cars:
Auto stores provide an ideal avenue for drivers to acquire many of the tools needed for maintaining and caring for vehicles. For example, 22% of our respondents modified their car with products purchased from an auto store.
If you’re interested in providing the best care for your car, we’ve compared auto stores with our customer satisfaction ratings. Supercheap Auto achieved our Most Satisfied Customers Award – Auto Stores for 2013, ahead of rated brands Repco, Auto One, Autobarn and Autopro. Congratulations to the winning brand on receiving our award two years running.
While Supercheap Auto took the majority of five star ratings, Auto One and Repco both excelled for the knowledge of its staff. Repco also achieved five stars for customer service.
Your car is a complex, high maintenance machine – and it’s important you take good care of it. Supercheap Auto received five stars for overall customer satisfaction in this category, making them a great all-round resource for your car maintenance needs. Repco, Auto One and Autobarn each received four star ratings, and Autopro finished with three.
Whether you want a new subwoofer installed or more car wash products for your Sunday afternoons, you’ll want an auto store offering top value for your purchase. Supercheap Auto – true to its name – achieved a five star rating for value for money. Following were four star recipients Repco, Auto One and Autobarn, then three star recipient Autopro.
To get the best value for your dollars, consider a retailer who offers a good price in comparison to its competitors. Customers of Supercheap Auto were most satisfied with the prices advertised by their auto retailer, compared to other auto stores. Repco, Auto One and Autobarn achieved four star ratings for their prices, and Autopro received three.
Find an auto retailer who’ll look after your needs as a customer. Repco achieved five stars for customer service, moving ahead of four star recipients Supercheap Auto, Auto One and Autobarn. Autopro received three stars for service.
If you’re confused by some of the more complicated inner-workings of your vehicle, why not ask the staff at your local auto store? Both Repco and Auto One received five star ratings for the knowledge of its staff. Supercheap Auto and Autobarn followed with four stars each; Autopro received three.
Browsing online for potential purchases is common practise nowadays, and many auto stores are going to the effort of improving their online offering for customers. Supercheap Auto customers were most satisfied with their auto store’s online presence, which earned the brand five stars. Repco, Auto One and Autobarn each received four star ratings, and Autopro received three.
You might have pretty standard needs for your vehicle, but it’s nice to know there are a wide range of products available at your auto store if you need them. Achieving five stars in this area was Supercheap Auto, followed by four star recipients Repco, Auto One and Autobarn. Autopro received three stars in this category.
Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased a product from an auto store in the last 12 months – in this case, 1,368 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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