2011 – SA Natural Gas Suppliers Ratings

Posted by Canstar Blue July 28th 2011

You are viewing the archived 2011 ratings for South Australian natural gas suppliers. Go to our current natural gas supplier ratings for South Australia.

See Our Ratings Methodology.

South Australians have a mission: Go green or go home

Our newest survey reveals Australians are adopting greener energy solutions at home in great numbers.

One in five of Australian respondents are doing their part to reduce greenhouse gas emissions by investing in green gas. The biggest uptake for the product came from younger Aussies, as nearly a quarter of Generation Y respondents say they currently use green gas.

South Australian respondents are particularly diligent (a quarter use green gas) while only 14% of Western Australia respondents use the product.

For any customers looking for a top-of-the-line provider, the winner of our most satisfied customers award for natural gas suppliers in South Australia is TRUenergy.

Canstar Blue also rated AGL and Origin Energy in this survey.

TRUenergy was rated number one in all categories including five star ratings for overall satisfaction, service and billing.

Generation Y were more likely to get a fright when they opened their gas bill – with 56% of younger respondents saying they felt stressed when it came to finding out what they owed. Baby Boomers are less concerned when their bill comes, with only 40% feeling anxious when they open the envelope.

Canstar Blue commissions Colmar Brunton to survey 2,500 Australian consumers across a range of categories every few months to measure and track customer satisfaction. Outcomes reported are the results from those within the survey group who have an active gas account, and regularly pay the bills.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.


TRUenergy received five stars for overall satisfaction for natural gas suppliers in South Australia. Origin was close behind with a four star rating, and AGL received three stars for the overall satisfaction of their customers.


Interestingly, very few natural gas suppliers rated across the country received more than three stars for price in our survey. TRUenergy leads the South Australian pack with a three star rating. Both AGL and Origin received two stars each for their pricing.


TRUenergy top the list once more with a five star rating for billing. Origin received four stars and AGL received three for their billing.


TRUenergy received another five stars for service, and Origin once again came behind with another four star rating. AGL received three stars for service.