2012 – Top Loader Washing Machines Ratings

Posted by Canstar Blue May 3rd 2012

You are viewing the archived 2012 ratings for top loader washing machines. Go to the current top loader ratings.

See Our Ratings Methodology.

States divided over washing machine price

Our latest survey results have shown surprising differences in the spending habits of top loader washing machine customers across the country: namely who will spend the most on a new machine.

We found that 40% of respondents spent more than $800 on a new washing machine, but opinions were divided when split by state:

  • South Australia and New South Wales residents were most likely to have spent more than $800 on a washing machine (57% and 49% respectively)
  • Customers from Queensland and Western Australia were more cost conscious, as only 28% and 24% respectively paid more than $800 on a washing machine.

Queenslanders were also the least likely to have spent money on dry cleaning rather than hand washing clothes themselves (11% compared to the national average of 20%).

When it came to top brand appliances, our results showed that Samsung and Fisher & Paykel customers were most satisfied with their top loader washing machines; earning both brands our customer satisfaction award for 2012.

LG, Whirlpool and Simpson were also rated. Our survey also looked at top loader washing machine brands.

We also looked at front loader washing machine brands in this survey.

Many of the rated brands performed strongly in our results; with Samsung and Fisher & Paykel both receiving five stars for overall customer satisfaction. LG also excelled in the areas of performance and reliability, noise, design, and warranty and service.

Overall satisfaction

Both Samsung and Fisher & Paykel could not be separated when it came to overall customer satisfaction, earning both brands five stars for this criteria. LG achieved a four star rating followed by three star recipients Whirlpool and Simpson.

Value for money

Samsung outfoxed the rest of the competition with five stars for their value for money. LG, Simpson and Fisher & Paykel each received four stars for this criteria; while Whirlpool notched up three.

Performance and reliability

Three brands received top billing for this crucial criteria; as Samsung, LG and Fisher & Paykel each received five stars for performance and reliability. Next was Whirlpool with four stars, then Simpson with three.

Ease of use

Another tie between Fisher & Paykel and Samsung earned each brand the five star rating for their products’ ease of use. LG, Whirlpool and Simpson all received four stars for this criteria.

Noise while operating

Samsung, LG and Fisher & Paykel customers were most satisfied with the noise level of their top loading washing machines. Following these five star recipients were Simpson with four stars and Whirlpool with three.

Design (including appearance/finish of the machine)

For their well-designed washing machines, Samsung, Fisher & Paykel and LG each received five stars; and were followed by Simpson with four. Whirlpool rounded out the group with three for this criteria.

Warranty and service

Another three way tie saw Samsung, LG and Fisher & Paykel achieve five stars all around for their warranty and service. Simpson took out four stars for this criteria, followed by Whirlpool with three.

Water efficiency

With nearly a third of respondents choosing to recycle grey water from their machines with each wash, it’s clear that water efficiency is important to the average Aussie. Fisher & Paykel were streets ahead of the competition with five stars for their water efficiency, followed by four star recipients Samsung, LG and Simpson. Whirlpool received three stars for this criteria.

Frequently Asked Questions

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers who purchased a washing machine within the survey group – in this case, 586 people. To qualify, the customer must have purchased and used a washing machine in the last 3 years. Brands must receive at least 30 responses to be included.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.