2013 – QLD – Electricity Providers Ratings

Posted by Canstar Blue January 16th 2014

You are viewing the archived 2013 ratings for Queensland electricity providers. Go to the current QLD electricity providers.

See Our Ratings Methodology.

One in two Queenslanders settle for the power provider of their new home

Most Satisfied Customers 2013: QLD Electricity ProvidersWhile electricity prices rise across the country like the mercury in January, some Queenslanders are content to settle for whatever utilities provider they’re matched with, according to our latest results.

Nearly half the respondents to our survey of Queensland bill payers ended up with their electricity provider because it was already supplying electricity to their property. Other respondents were more proactive, with 44% selecting a provider that offered discounts and rewards.

A similarly high number (48%) have considered switching providers so they can find a better deal for their household.

According to a report published by Grattan Institute late last year, the average electricity bill in Australia has increased in cost from roughly $890 a year to $1,660. Most Queenslanders seem to have realised this, as 85% of our survey respondents have taken steps to mitigate their power usage to save money on their bills.

Furthermore, 43% wish to capitalise on the sunshine in their state by installing solar panels in the next five years.

AGL top list of electricity providers in our 2013 customer satisfaction ratings

Our survey also asked Queenslanders how satisfied they were with their current electricity provider. We’ve compiled our latest ratings from their responses, with AGL achieving this year’s Most Satisfied Customers Award – Electricity Providers, QLD.

AGL should be commended for receiving five stars in the areas of overall satisfaction, uninterrupted supply, availability of payment plan options, customer service, and billing. It’s also the second year in a row this brand has achieved our award in Queensland.

Also achieving five stars ratings in this category were Origin and Ergon Energy. You can read our complete results below.

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have an electricity account and pay the bills – in this case, 422 people from Queensland.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10.

Overall customer satisfaction

Earning five stars for overall customer satisfaction was award winning brand AGL, who emerged ahead of four star recipient Origin and three star recipient Ergon Energy.

Value for money

The carbon tax may have made more Australians conscious of what they’re paying on their electricity bills. In this regard, it’s important for you to seek out the best deal possible.

AGL achieved three stars for electricity provider value for money; Origin and Ergon Energy followed with two stars apiece.

Uninterrupted supply

Through wild weather and smooth seasons, your home will benefit from a reliable, stable supply of electricity. Origin and AGL each tallied five stars in this area, with Ergon Energy following with four stars for its supply of electricity.

Availability of payment plan options

Customers of AGL were most satisfied with the availability of payment plan options for their electricity bill, which could help out many customers on a tight budget. Origin and Ergon Energy secured four stars each in this area.

Service (e.g. over email, telephone)

Two brands topped the ratings for electricity provider customer service: AGL and Origin. Each received five stars in this area, and Ergon Energy finished with four.

Billing (i.e. clarity, accuracy)

AGL achieved five stars for the clarity and accuracy of its bills, with Origin and Ergon following with four stars each.

Information / advice about using electricity efficiently to save money

It might be worth asking your utilities provider if they have any advice on how you can save on your electricity bills each month. Ergon Energy customers were most satisfied with their electricity supplier’s answers, which earned the brand five stars. AGL received four stars in this area, and Origin finished with three.