2014 – Prepaid Mobile Plans Ratings

Posted by Canstar Blue June 24th 2014

You are viewing the archived 2014 ratings for prepaid mobile plans. Go to the current prepaid ratings.

See Our Ratings Methodology.

Locked and preloaded: amaysim achieves prepaid provider award for the second time

amaysim: 2014 award winner for prepaid phone plansWhich prepaid phone provider has stolen the hearts of Australians everywhere? For the second year running, amaysim has received our Most Satisfied Customers Award for prepaid mobile phone providers, in a comparison of some of the biggest names in the telecommunications industry.

amaysim received five stars in nearly every one of our survey criteria, excelling in the areas of overall satisfaction, value for money, customer service, service provider accessibility, and billing.

Also compared in this survey were ALDImobile, Virgin Mobile, Telstra, Optus, and Vodafone. Of particular note, ALDImobile secured a top rating for its network coverage.

If you’re looking for a more comprehensive solution to all your mobile phone needs, you can compare mobile phone plan providers in another of our surveys.

Overall customer satisfaction

‘Amazing amaysim’ achieved five stars for overall customer satisfaction with its prepaid mobile service. ALDImobile and Virgin Mobile both secured four star ratings in this category, and were followed by three star recipients Telstra, Optus, and Vodafone.

Value for money

The everyday usage of smartphones is so prevalent nowadays that the only thing that many Australians feel even more attached to is their morning cup of coffee, according to the Daily Telegraph. Given that you’re planning on keeping your phone close at hand, 24/7, you’ll need to look for a reasonable price to pay when recharging your credit.

amaysim customers were most satisfied with the value for money of their prepaid mobile phone service, which earned the brand five stars. ALDImobile and Virgin Mobile followed with four stars apiece, and Telstra, Optus, and Vodafone closed with three.

Customer service (i.e. pre-sale, point of sale, and post-sale)

amaysim customers were also most satisfied with how they were treated as customers by their provider. Next in line after the five star achiever was Virgin Mobile with four, then three star recipients Telstra, Optus and Vodafone.

Accessibility of the service provider (i.e. sales, service, via shop, online, telephone, etc.)

How easy is it to contact your service provider with a query? amaysim received a five star rating in this area, followed closely by four star recipient Virgin Mobile. Optus, Telstra, Vodafone, and ALDImobile all finished with three stars for service provider accessibility.

Billing (i.e. information provided on the bill, ease of understanding, accuracy)

Having detailed information on how you’ve spent your month’s credit can go a long way in helping you better manage your finances. In this regard, amaysim excelled – receiving five stars for billing. This brand was just ahead of four star recipients ALDImobile and Virgin Mobile, and also three star recipients Telstra, Optus, and Vodafone.

Network coverage

The modern mobile phone is all about choice; whether it’s the handset you want, the amount of money you’d like to spend each month on credit, or how you’d like to style your phone. The one thing you can’t always control is the strength of your network connection. However, you can choose a service provider with better coverage.

ALDImobile achieved five stars for its network coverage across Australia. Following with four stars were Telstra, Virgin Mobile, and amaysim. Both Optus and Vodafone returned three star results in this final criterion.

About this research

Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who currently have an active prepaid mobile phone account in their name and pay the bills – in this case, 714 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey.