2014 – Cars – Reliability Ratings

Posted by Canstar Blue November 5th 2014

You are viewing the archived 2014 ratings for car reliability. Go to the current reliability ratings for cars.

Reliability Award Winners: MitsubishiWhat constitutes a ‘reliable’ car? In our opinion, it’s a vehicle that:

  • Requires regular servicing, and doesn’t surprises drivers with problems.
  • Suits a variety of situations (e.g. driving in wet weather, driving off road, driving in heavy congestion) and continues to deliver an unchanged driving experience to owners.
  • Can be stretched on long journeys, and continue operating at peak efficiency.

That’s just what we think, however. It’s much more important to see what you think, and what new car owners around Australia think. So, we asked them!

“Which car brand makes the most reliable cars?” It’s something many Australians ask themselves when thinking about buying a new vehicle. In this year’s survey of new car customers, we found that Mitsubishi owners are most satisfied with the reliability of the vehicle they purchased.

With a range that includes the popular Lancer speedster, the rugged Pajero 4×4, and the ever-useful Triton utility vehicle, it’s no wonder Mitsubishi is so popular in Australia. But on top of that, new car drivers are also stating these cars are reliable to boot!

About this research

Canstar Blue commissioned Colmar Brunton to survey 5,000 Australian drivers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have bought a brand new car from a dealership in the last three years – in this case, 1,805 Australians.

Each brand must have received at least 30 responses in order to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey.

Past ratings
Reliability, Cars (2013)
Reliability, Cars (2012)
Reliability & Performance, Cars (2011)