2016 – Australian Fuel Card Ratings

You are viewing the archived 2016 fuel card ratings. Follow the link to view the current fuel card ratings.

Is your business getting the best deal on petrol? Compare key fuel card providers Shell, BP and Caltex Fuel Cards with our small business customer ratings.

See Our Ratings Methodology

Fuel Card Award in 2016

Most Satisfied Customers | BP Fuel Cards

The results compared the offerings of BP, Caltex and Shell, with BP coming out on top for overall customer satisfaction.

BP fills up on fuel card satisfaction

Any business that needs to transport goods or services, or simply involves a lot of travel, will tell you that the cost of fuel is a major expense that it would love to reduce. The fluctuating cost of petrol and diesel means it’s often difficult for a business to accurately budget over the long-term, and even a marginal price increase can have a huge impact, especially if you have a fleet of vehicles on the roads. So anything a business – particularly a small one – can do to improve its fuel-efficiency is a good thing, and that’s where fuel cards come in.

Fuel cards help businesses keep control of and better-manage their fuel spending, and come with customisable reporting tools to help them get the best value for money possible. Fuel cards provide the convenient flexibility a business needs to keep its vehicles on the road, with bills easily paid at a later date. They can also be linked to a number of non-fuel purchase items including servicing and repairs, and carwashes, to ensure vehicles remain healthy and professional-looking, as well as filled up with fuel. And when it comes to the bottom line, a business could also benefit from reduced fuel prices for its loyalty.

So which fuel cards offer the best value and overall package for small businesses in Australia? To find out, Canstar Blue surveyed hundreds of small business owners and key decision-makers across the country, and the ratings you see above reflect the feedback of those who have used a fuel card for business purposes in the last 12 months. The results compared the offerings of BP, Caltex and Shell, with BP coming out on top for overall customer satisfaction.

Green or Grey fuel card options from BP+.Each BP Plus account has a range of options that can be tailored to a company’s specific requirements, including 24/7 access to online reporting and a number of security options and features.

The benefit of business fuel cards

Canstar Blue’s survey found that small Aussie businesses, across all industries, are spending an average of $1,088 per month on fuel, so it’s no wonder that 78% of the small business owners and decision-makers who responded told us their business closely monitors the use and cost of fuel.

The survey also revealed that the price of fuel is a major concern to 69% of small businesses. But encouragingly, three-quarters (74%) believe that using a fuel card saves them money.

Frequently asked questions

Canstar Blue commissioned Colmar Brunton to survey 845 Australian small business owners or decision-makers (i.e. the main decision maker for the small business) across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and / or used a fuel card for business purposes in the last 12 months – in this case, 318 small business owners/decision makers.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.