2017 Waste Management Services

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Compare waste management service providers Veolia and J.J. Richards & Sons with Canstar Blue’s 2017 customer review. Operators are rated on factors including client services, responsible waste solutions, bin or container hire and value for money.

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2017 award for waste management

Most Satisfied Customers | Veolia

For the third year in a row, Veolia has edged out J.J. Richards & Sons in a straight shootout between Australia’s two major waste disposal service providers. Veolia was rated five stars across most categories, including client service, responsible waste solutions, value for money and overall customer satisfaction.

Veolia cleans up with third waste management award

Business is about more than just making money – it’s about taking responsibility and doing the right things by your staff, clients, customers and even the environment. If your small business is producing its fair share of waste – be it from an office, building site or any other location – you need to be dealing with it properly. That could mean employing the service of a waste disposal service such as the two featured in our 2017 customer review and ratings.

For the third time, Canstar Blue has conducted a survey of hundreds of small business owners or key decision makers across Australia to find out which waste management service providers are meeting their expectations. Once again, it’s a straight shootout between the country’s two biggest waste disposal operators, with Veolia again edging out J.J. Richards and Sons for overall satisfaction for the third time. While the overall customer rating determines which service takes out the award, the research reflected fairly well on both companies with four and five stars the order of the day across all categories:

  • Veolia was rated five stars for client service, responsible waste solutions, bin or container hire & value for money
  • J. Richards & Sons rated five stars for speed of waste disposal, responsible waste solutions & value for money

The survey found that Australian small businesses are spending an average of $571 a month on waste disposal. It also found that:

  • 94% trust their waste disposal service to remove their waste as responsibly as possible
  • 56% have asked their waste management operator questions about how their waste is disposed of

While Veolia and J.J. Richards & Sons are the two most prominent waste management services in Australia, be sure to keep your eyes open for other providers in your local area. Here is an overview of both companies to help you decide which might be the best bet for your business.


Veolia services several major business sectors in the Australian economy, including mining, oil and gas, manufacturing, construction and healthcare, as well as the retail and hospitality sectors. It has a range of environmentally-focused initiatives, with the aim of not just disposing the waste of companies, but also helping them to instil environmentally-conscious waste disposal practices of their own.

Veolia says it offers skilled technical support, secure system designs, tailor-made waste disposal solutions, as well as all manner of wastewater management. Veolia has helped companies to exceed regulatory waste disposal requirements, as well as minimise environmental footprints. Perhaps most impressive is Veolia’s ‘Mega Mechanical Biological’ treatment facility in New South Wales, which was completed in 2016 and employs new technologies to minimise the environmental impact of waste disposal. Veolia has a global presence, but has been in Australia for more than 40 years.

J.J. Richards & Sons

J.J. Richards & Sons has been around for more than 80 years, servicing Queensland, New South Wales, the ACT, Victoria and even New Zealand. With a fleet of over 1,600 vehicles, J.J. Richards says it is well equipped to handle any waste disposal solutions needed by small businesses. More than just kerbside collection, J.J. Richards claims to provide ‘Total Waste Management Solutions’ for a variety of different industries, including those involved in hazardous chemicals and healthcare services.

J.J. Richards & Sons conducts regular audits to comply with environmental regulations, as well as to improve existing facilities’ practices. The company has 10 divisions, including the Stapylton Transfer Station, which has an impressive waste capacity for domestic and commercial purposes of 120,000 tonnes per year. Much of the waste disposed is sought to be recycled, and the plant’s facilities are said to be designed with environmental efficiency in mind.

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Frequently asked questions

Canstar Blue commissioned Colmar Brunton to survey 800 Australian small business owners or decision makers (i.e. the main decision maker for the small business) across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have used a waste disposal service for business purposes within the last two years – in this case, 256 small business owners/decision makers.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.