2018 Carpet Cleaner
You are viewing the archived Carpet Cleaner ratings. Follow the link to view the current Carpet Cleaner rating page.
Compare carpet cleaners from No Vac, Vanish, Freedom, OzKleen, Orange Power, Woolworths and Britex based on their effectiveness, smell, product design, ease of use, environmental friendliness, value for money and overall customer satisfaction.
Canstar Blue research finalised in December 2017, published in January 2018.
No Vac rated No.1 for carpet cleaning satisfaction
The living room is often the setting for some of the most frustrating and agonising messy accidents that occur in the home. You can do just about whatever you like to try to prevent them – but sooner or later you just know someone is going to knock over their glass, drop their plate of food, or squish their muddy shoes into your gorgeous new carpet. It might even be you! That fact is that accidents will happen – all you can do is to be prepared for when the time eventually comes. That means having a top-notch carpet cleaner on hand to save the day. Which carpet cleaners are best-prepared to help you out? Let’s find out with our latest review and ratings.
No matter if you’re the most fastidious homeowner in Australia, or a household with five young children who all like messy play, the reality is that your carpet is going to need cleaning at some point. That’s why we’ve surveyed hundreds of adults across the country to find out which carpet cleaners are the highest rated for those occasional, routine cleans, as well as the 9pm accidently emergencies. This year belongs to No Vac.
- In addition to overall satisfaction, No Vac rated five stars for effectiveness, product design, ease of use and smell. It scored four stars on value for money and environmental friendliness.
- Orange Power, a previous winner in this cleaning category, was another standout performer this year with five-star reviews in all but the most important area of all – overall satisfaction. Britex, Freedom and OzKleen (Carpet Power) also achieved four stars overall. OzKleen also earned top marks for effectiveness and product design.
- Vanish and Woolworths Select both recorded just three stars for overall satisfaction, with mainly three stars across the board.
Carpet cleaners have a habit of disappointing when you need them most, which is why it’s good to find out what other consumers think of these brands before you make a purchase decision. It’s encouraging that three of the seven brands in this year’s review scored five stars on effectiveness, but while Orange Power and OzKleen performed very well, only No Vac achieved five stars for overall satisfaction. Read on for more specific details about the seven brands in these ratings.
You may also be interested in:
How to find a good carpet cleaner
Carpet cleaners will usually only see the light of day when they’re desperately needed after an accident, so it stands to reason that you’ll want a product that doesn’t let you down. But carpet cleaners are some of the most costly cleaning products to buy, so you’ll also be conscious of getting good value for money. Some carpet cleaners are also notoriously complicated to use and will only work if their instructions are closely followed. Therefore product design and ease of use are also important considerations. Our latest review identified the following drivers of customer satisfaction:
Top Carpet Cleaners
Here is an overview of the seven brands in this year’s carpet cleaner review, in order of their ranking.
With No Vac, it’s all about making carpets smell good again, whether you’ve just witnessed a horror spill or not – there’s never a bad time to freshen things up a little! It offers a range of different fragrances for around the home, including ‘Garden Breeze’, ‘Purifying Breeze’ and ‘Linen Breeze’. The cleaning process seems nice and straight forward – just spray a light foam over the carpet after vacuuming and leave it to dry. No Vac says its quick-drying foam penetrates deep into carpet fibres, instantly neutralising odours. If your carpet cleaning needs are more urgent, No Vac also has an ‘Instant Spot & Spray Remover’ that is claimed to eliminate both old and new stains without the need for rubbing, scrubbing or vacuuming. No Vac customers are certainly impressed with the brand, rating it five stars for effectiveness, smell, ease of use, product design and overall satisfaction.
Britex is a powerhouse in all things carpet cleaning. You could not only rent a professional-grade carpet cleaning machine, but you can also buy its cleaning products. The specialist company delivers a swag of solutions to see you right through, from the initial carpet soaking to the finishing touches. It also has a range of spot stain removers, odour blasters and urine removers for your consideration. Britex was once again a solid performer in our annual carpet cleaner review, scoring four stars for overall satisfaction, as well as a few other research categories.
Freedom – a brand from the SC Johnson company – has just one carpet cleaning product aptly named ‘Carpet Foam’. It presents a convenient way to clean and deodorise carpets, claiming to revitalise carpet and bad odours. Freedom was a satisfactory performer in our latest review, earning four stars for overall satisfaction and every other research category. That marks a big improvement on last year when it rated three stars in every category.
Aussie-owned and made – and all-natural – Orange Power was one of the standout performers this year, rated four stars for overall customer satisfaction but scoring top marks for effectiveness, product design, ease of use, smell, environmental friendliness and value for money. Only natural ingredients are used in Orange Power, including actual orange peel, but you wouldn’t really expect anything else from a product from a company called ‘Aware Environmental’. The Orange Power carpet cleaner range includes a carpet and upholstery cleaner, as well as a ‘Sticky Spot and Goo Dissolver’.
From the company that claims its cleaning products “actually work”, Carpet Power from OzKleen comes with a lavender fragrance and is claimed to remove stubborn stains such as coffee, red wine, grease, dirt and various substances associated with pets. OzKleen has a good track record of success in Canstar Blue ratings over the years, currently leading the way for oven cleaners. Carpet Power is also impressing, with five stars this year on effectiveness and product design, but it had to settle for four stars overall.
Part of the Vanish family of cleaning products, Vanish carpet cleaning offers a three-step solution. There is the power foam, which acts as a deodoriser and freshens up the place. Then it’s the powder solution for a deeper clean to remove tough dirt and dust. After these processes, stains can be removed with the ‘Preen Oxi Action’ spray bottle. You can’t really miss Vanish on supermarket shelves because of its bright pink branding. However, Australian consumers clearly need a little more convincing about Vanish, rating it just three stars across all research categories this year.
With three stars for overall customer satisfaction, the fresh food people perhaps have a little more work to do when it comes to carpet cleaner. Its 500g Carpet Foam cleaner – for heavy traffic areas – is said to fight grease and grime, while neutralising odours. But the consumers surveyed aren’t so sure, rating old Woolies just three stars for its carpet cleaner. However, it did earn a respectable four stars on value for money.
Frequently asked questions
Canstar Blue commissioned Colmar Brunton to survey 3,000 Australian adults across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used carpet cleaner in the last 12 months – in this case, 666 people.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.