Expert Guide: Engie Review and Ratings
Formerly known as Simply Energy, Engie claims to be one of Australia’s fastest growing energy companies, selling electricity to over half a million households across New South Wales, Queensland, South Australia and Victoria. Engie also sells natural gas to customers in Victoria, New South Wales, South Australia and Western Australia.
Engie is a retailer known for big savings and unique offers, whether it’s movie tickets or specials deals for motoring club member, but how does it stack up to the competition?
In this review, Canstar Blue looks at what Engie offers residential electricity customers. We assess what this might cost average households and whether Engie is the right retailer for you.
Engie energy prices
What can you expect to pay for electricity with Engie? Here are the estimated costs for residential customers in New South Wales, Victoria, Queensland and South Australia. Click on your state below to see relevant plan pricing.
Here are the Engie plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie plans on our database for SEQ. These are products from a referral partner†. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
An expert’s guide to Engie
If you’re wondering what services Engie is offering in your state, look no further than the table below. We summarise what you can expect to find from Engie in NSW, VIC, QLD, SA, ACT and WA.
| State | Electricity? | Gas? |
|---|---|---|
| NSW | ||
| VIC | ||
| QLD | ||
| SA | ||
| ACT | ||
| WA | ||
| TAS |
Engie energy plans
Engie has some of the quirkiest residential electricity deals on the market, with exclusive products for members of certain clubs, as well as offers which include free movie tickets. Read on for all the details and prices, which vary between regional areas.
Engie Auto Club offers
Engie has partnered with various motoring clubs to offer exclusive deals to their members. These deals include larger guaranteed discounts than what’s offered to general customers. Current deals are listed below:
NSW
- Engie NRMA
- Engie Solar NRMA
Engie Movie Perks
Exclusive to Victoria, this deal rewards customers with Village cinemas rewards points, Vrewards. Customers will receive 1,000 Vrewards points every month for the duration of the plan. To put that in context, a standard movie ticket is valued at 2,500 Vrewards points.
Engie Saver
This offer comes with a generous guaranteed discount off usage and supply charges. This is a variable rate plan on an ongoing contract. Monthly billing is also available.
Engie Perks
This offer awards a 12-month complimentary membership to My NRMA. It also comes with a guaranteed discount off usage and supply charges. This offer is currently available to new customers in NSW, VIC and QLD.
Engie Smarter
Available to SA customers, this plan includes smart meter installation at no extra cost. It also offers frequent detailed updates about your energy use via Tracker, as well as monthly billing.
Engie Seniors
Currently available to new customers in NSW, VIC, QLD and SA, the Engie Seniors plan is an exclusive offer for Seniors Card holders. This plan comes with a guaranteed discount off usage and supply charges for eligible customers.
See how Engie stacks up on price against other power providers in your state:
Other expert guides on Australian energy providers worth checking out:
Engie solar
Engie states that it can match customers interested in installing a solar system with one of its preferred solar installers. This can be done via the registration form on its website. Customers who install a system with one of Engie’s preferred installers will also be eligible for a boosted solar feed-in tariff as part of the retailer’s Solutions Solar offer.
Engie solar plans
Engie also offers a solar-specific electricity plan to customers in NSW, Victoria, QLD and SA who have solar panels installed. This comes with a boosted solar feed-in tariff for customers whose systems output less than 10kW. The feed-in tariff on this offer varies from state to state. A version of this product is also available to eligible motoring club members. Sign-up credits may be available to some customers on these offers.
Here are the Engie Solar plans on our database for NSW. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the Engie Solar plan on our database for Victoria. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the Engie Solar plan on our database for SEQ. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4613kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie Solar plans on our database for South Australia. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Engie solar feed-in tariffs
Regardless of whether a customer has installed solar panels through Engie’s preferred installer or elsewhere, those signing up to an electricity plan may still be able to receive a feed-in tariff for any power their solar panels export into the grid. Here’s what you can expect to receive depending on the state you’re in:
| NSW | VIC | SA | QLD |
|---|---|---|---|
| 5.5c/kWh | 4.9c/kWh | 5.5c/kWh | 5.5c/kWh |
Engie Solar Sharing Scheme
Engie’s Solar Sharing Scheme allowed participating staff members to pocket savings on their monthly electricity bills through the use of excess solar power from the rooftop system at the factory. This scheme was awarded a Canstar Blue Innovation Award in 2022 for its market-leading initiative, that brought both financial and environmental incentives for staff members.
Engie gas
Engie also sells natural gas to residential customers in NSW, SA, VIC and WA. All Engie electricity offers are compatible with a bundled natural gas service. Engie NRMA/ RAA members will get a guaranteed discount on both usage and supply charges in NSW and SA.
Engie gas WA
Engie has also launched its retail natural gas service in Western Australia, joining the likes of AGL and Origin.
Contact information and billing details
If you need to contact Engie about a product or service, you’ll find all the details below.
Engie contact information
Depending on where you live and the service you are after, Engie has multiple points of contact. Details are listed below:
- General enquires: 13 88 08
- Moving house: 1300 029 223
- Fax: 13 88 58
Engie Billing
One of the great things about large retailers like Engie is that there are plenty of ways to pay your bill. Engie customers can pay in any of the following ways:
- Online: Pay your bill with MasterCard, VISA or American Express through the Engie website.
- Direct Debit: You can set up Direct Debit using MyAccount or by completing the online form. Engie will automatically withdraw what you owe from the nominated account each billing cycle.
- BPay: Simply log on to your online bank account, choose Bpay, and type in the biller code and reference number on your bill.
- PayPal: Pay your bill using your PayPal account through the Engie website.
- In Person: Pay at the post office by cash, cheque or EFTPOS. This will require the use of your Post Billpay code (found on the third page of the bill).
- Phone: You can pay using your credit card by giving Engie a call.
- Mail: Tear the ‘payment options’ part off your bill off and post it with a cheque to the address on the slip.
Online tools
Engie’s ‘MyAccount’ is an online management tool that can be accessed through the online portal or by downloading the Engie app. With MyAccount you can:
- Pay your bills
- View payment history
- Monitor your daily energy usage
- Update contact details
- Register for e-billing
- Opt-in for direct debit
In order to access MyAccount, you will first need to sign up, so have your account details and contact information handy.
How do customers rate Engie?
Natural gas customers in South Australia rated Engie (then known as Simply Energy) 5 out of 5 stars for overall satisfaction in our 2023 customer ratings report.
Compare Engie in our Most Satisfied Customers awards
About the author
As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.
Learn more about Canstar Blue’s Editorial Team.
Engie FAQs
Is Engie any good?
Engie seems a reasonable choice of retailer for most residential and small business electricity customers. It’s a consumer-friendly retailer with interesting offers, competitive rates, and a range of services to help you manage and maybe reduce your energy usage. Engie is an especially appealing choice if you’re a member of one of its partnered clubs. That said, even if you receive a member’s bonus, be sure to compare rates and shop around to make sure you’re getting the best price on energy.
Who owns Engie?
Engie (formally known as GDF Suez) is a French-based multinational energy company. Until April 2024, Engie was known as Simply Energy in Australia.
What services does Engie offer?
| Service | Does Engie offer it? |
|---|---|
| Online chat functionality | |
| 24 hour call centre | |
| Energy saving tips on website | |
| Carbon neutral energy options | |
| Notifications when bill is available | ? |
| Multiple billing options |