Expert Guide: Kleenheat Gas Review and Ratings
In this review, Canstar Blue looks at Kleenheat’s products and prices to help decide whether Kleenheat is the right gas provider for you.
Kleenheat has a long history in the Australian gas industry with more than 60 years’ of retailing and distributing LPG and LNG behind it. But in 2013, Kleenheat expanded into the residential WA natural gas retail market, stepping up as the first major challenger to Alinta Energy’s monopoly.
Kleenheat now serves thousands of residential and business natural gas customers connected to the distribution network between Geraldton, Perth and Busselton. Kleenheat’s retail service is claimed to be characterised by down to earth service and unmatched discounts. Keep reading to see if Kleenheat’s products and prices may be right for your home gas needs.
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Kleenheat Gas Plans
Kleenheat has three natural gas products in WA – the Standard Form Contract, the Monthly Smart Saver and the Monthly Energiser. All three products charge the same usage and supply rates, however there are some differences elaborated below.
- Standard Form Contract: As the name suggests, this product is Kleenheat’s standard product. Customers on this plan receive a 12.5% discount on gas usage charges when their bill is paid on time. Bills are issued quarterly by mail or email.
- Monthly Smart Saver: Customers on this plan receive their bills by email and pay monthly using direct debit. In exchange, they receive a 25% discount off gas usage charges every bill for one year. Once again there is no contract term or exit fee, so you’re free to leave if you’re not happy.
- Monthly Energiser: This plan beefs up the conditional discount to 35% for 12 months. Like the Monthly Smart Saver plan, customers must receive bills via email, pay by direct debit and pay monthly.
RAC members can also enjoy an extra 3% off their natural gas usage charges.
Kleenheat LPG
If you’re not connected to a gas network, then Kleenheat has you covered. It delivers LPG across most of Western Australia and the Northern Territory. Order online and you will receive a 10% discount.
RAC members in WA can also nab $20 discount off their LPG order. This discount is redeemable once a year.
Other specialty discounts may be available from time to time as well.
Where does Kleenheat service?
If you’re wondering what services Kleenheat is offering in your state, look no further than the table below. We summarise what you can expect to find from Kleenheat in NSW, VIC, QLD, SA, ACT, WA, TAS and NT.
| State | Electricity? | Natural Gas? | LPG? |
|---|---|---|---|
| NSW | |||
| VIC | |||
| QLD | |||
| SA | |||
| ACT | |||
| WA | * | ||
| TAS | |||
| NT |
*Business customers only
Contact Information & Billing Details
If you ever need to contact Kleenheat about a product or service, you’ll find all the details below.
Kleenheat Contact Information
Kleenheat has multiple points of contact. Details are listed below:
- General enquiries: 13 21 80
- Overseas enquiries: +61 8 9312 9299
- Postal address: PO Box 4184, Myaree Business Centre, Western Australia, 6960
Kleenheat Billing
Kleenheat is pretty versatile in how it lets customers pay their bills. Customers can pay using:
- Credit Card
- Direct Debit
- BPay
- Pay online via website
- Pay over the phone
- Pay at the Post Office
Other Kleenheat Services
Kleenheat has been around long before it launched its natural gas retail services. It produces Kwik-Gas canisters said to be ideal for barbecues and outdoor heating. It also sells specialty gases for business.
Kleenheat is also an electricity retailer for contestable customers on the SWIS network. Businesses using more than 50 megawatt hours of electricity per year can sign up for electricity with Kleenheat.
How do customers rate Kleenheat?
Natural gas customers in Western Australia gave Kleenheat 5 out of 5 stars for overall satisfaction in our 2022 customer ratings report.
As for LPG, households across Australia rated the brand 4 out of 5 stars for overall satisfaction in our 2024 review.
In 2023, Kleenheat was also voted as the most trusted natural gas supplier by natural gas customers across Australia.
Kleenheat WA Natural Gas Suppliers
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Overall Satisfaction
LPG Kleenheat National
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Is Kleenheat right for me?
Kleenheat is one of only five retailers in the Western Australia gas market. Although gas rates are almost identical across gas companies, Kleenheat’s Monthly Energiser 35% discount is one of the largest there currently is in market, making it a competitively-priced gas retailer. To receive this discount however, you must be comfortable with Kleenheat automatically withdrawing money from your account.
Of course, big discounts don’t tell the whole story. To find the right retailer, be sure to compare gas companies using Canstar Blue’s satisfaction ratings.
Kelseigh Wrigley: Energy Specialist
As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.