People Energy Review
People Energy is a residential and business electricity retailer that holds itself out as enthusiastic, diverse and committed to helping its customers get the best deal on electricity. While it currently only operates in Victoria, the retailer says it is working on expanding to other states.
In this review, Canstar Blue takes a closer look at what People Energy offer and whether signing up to this retailer could be the right decision for your home.
What People Energy offers
People Energy says its electricity offers are straight forward and easy to understand, focusing on simple products and competitive prices. The retailer has two residential deals on offer: The On-Time Saver and the Total Saver.
The On-Time Saver gives customers a 20% discount on usage charges when they pay their bill on time. There are no contract periods or termination fees for leaving early, meaning you’re free to leave at any time if you’re unhappy with the product. Customers that opt to pay via direct debit will also receive a bonus 2% discount on usage charges.
The Total Saver gives customers an 18% discount on both usage and supply charges, in addition to a bonus 2% discount for paying with direct debit. Once again there is no contract period, meaning the discount won’t disappear after a year or two. There are also no exit fees if you want to leave early.
Which People Energy Product should you choose?
The On-Time Saver and Total Saver look pretty similar at face value, but there’s a subtle and important distinction. The Total Saver’s discount applies to BOTH usage and supply charges, while the On-Time Saver discount applies only to usage charges. So while the On-Time Saver has a higher discount, the Total Saver could potentially save you more.
If your home has high electricity consumption, it might be best to consider the On-Time Saver and take advantage of the slightly higher usage rate discount. Households with low to medium energy usage may find they save more with the total saver’s additional discount to supply charges. To see how other retailers compare, check out Canstar Blue’s comparison of Victorian electricity prices.
People Energy Green Energy
While People Energy’s electricity products look pretty good, it’s only fair we point the retailer’s shortfalls as well – and that’s its attitude to Green Energy. People Energy came dead last in the GreenPeace’s Green electricity guide. It was particularly criticised for its lack of any solar or GreenPower offers, as well as its failure to report any sustainability information.
People Energy Billing
People Energy’s drive to improve the customer’s experience is represented through its wide array of billing options. Customers can pay using any of the following methods:
- Online – Pay online using VISA or Mastercard
- Over the phone – Call People Energy and use your credit card to pay your bill
- BPAY – Simply use the Biller Code on your bill to pay via BPAY
- Direct Debit – Allow People Energy to automatically direct debit your bill and you will receive a bonus 2% discount
- By Mail – You can mail a cheque straight to the People Energy postal address.
Is People Energy right for me?
People Energy is a small, relatively new retailer and is a perfectly viable alternative to the big utility companies. Its rates and discounts seem reasonable and could prove more affordable than some other retailers out there. If you want a retailer that cares about its customers, it might be worth giving People Energy a chance to live up to its claims. If you are passionate about renewable energy however, then perhaps shop around.