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Best-Rated Gas Suppliers VIC

Brand award image

Most Satisfied Customers | Tango Energy

Tango Energy has claimed its first-ever award for customer satisfaction in our Victorian Natural Gas Suppliers ratings. Aussies gave Tango five stars for overall satisfaction, value for money, customer service, bill and cost and clarity and ease of sign up, along with three stars for online tools and advice.

Tango Energy logo

How we rate Victorian Natural Gas Providers


This year, more than 1,700 households in Melbourne and across Victoria have given us their opinions on their gas suppliers, with their feedback reflected by the star ratings table you see above. 11 major gas providers feature in the results – judged on factors including customer service, online tools and advice, bill and cost clarity and value for money – and there is a clear divide between suppliers big and small. Our aim is to give you as much information as possible to help you make an informed decision about your gas retailer. Please keep in mind, there may be other retailers operating in your area that haven’t been included in this report. 


Canstar Blue surveyed 1,793 Victorian households for their feedback on their natural gas retailer. Respondents had to live in VIC, have a gas account and pay the bills for their response to be eligible.

  • The outcomes reported in these ratings are measured via ISO 26362 accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their natural gas provider from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria:

  • Overall satisfaction: measured consumer satisfaction with a natural gas provider as an individual score NOT a combined total of all criteria.
  • Value for money: cost was low for the quality and effectiveness of the natural gas provider.
  • Customer service: the natural gas provider had multiple service points for customers, e.g. telephone, email, online chat.
  • Bill and cost clarity: the natural gas provider had an easy-to-understand bill.
  • Online tools and advice: the natural gas provider had an app or online account to monitor energy usage, pay bills and manage account information.
  • Ease of sign-up: the natural gas provider had a simple sign-up process.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

Best VIC Natural Gas Providers: 

  1. Tango Energy
  2. Lumo Energy
  3. GloBird
  4. Red Energy
  5. Alinta Energy
  6. Engie
  7. AGL
  8. Origin
  9. Dodo
  10. EnergyAustralia
  11. Momentum Energy

Tango Energy has landed its first-ever #1 spot in our table, sweeping past 2022 winner Lumo Energy. Former winner GloBird rounded out our top three for 2023, with Red Energy, Alinta Energy and Engie also ranking well.

Compare VIC gas plans

Here are some of the cheapest gas deals on our database for VIC. These estimated annual costs are based on the AGN – VIC network in Melbourne and yearly gas usage of 40,500 MJ/year, but prices will vary depending on your own circumstances. We show one product per retailer, listed in order of lowest estimated cost. These are products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

Award icon Outstanding Value - Gas Plans VIC
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
Not yet rated
Glossary
72 Glossary
cents / day
2.69 Glossary
cents / MJ
$1,303 Glossary
incl. conditional discount
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
Not yet rated
Glossary
75.4 Glossary
cents / day
2.81 Glossary
cents / MJ
$1,414 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
70.86 Glossary
cents / day
2.67 - 3.94 Glossary
cents / MJ
$1,528 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
95.92 Glossary
cents / day
2.53 - 3.52 Glossary
cents / MJ
$1,528 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
96.89 Glossary
cents / day
3.29 - 4.68 Glossary
cents / MJ
$1,594 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
96.89 Glossary
cents / day
3.00 - 4.68 Glossary
cents / MJ
$1,608 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
96.89 Glossary
cents / day
3.29 - 4.68 Glossary
cents / MJ
$1,612 Glossary

Best natural gas suppliers in Victoria:

  1. Tango Energy
  2. Lumo Energy
  3. GloBird Energy
  4. Red Energy
  5. Alinta Energy
  6. Engie
  7. AGL
  8. Origin Energy
  9. Dodo
  10. EnergyAustralia
  11. Momentum Energy

1. Tango Energy


Ratings result

Tango Energy logo

Tango Energy has soared into first place in our 2023 ratings, taking home five stars for overall satisfaction, value for money, customer service, bill and cost clarity, and ease of sign-up. Customers also gave Tango Energy three stars for online tools and advice.

Editor’s notes

Founded in 1992, Tango Energy (previously branded Pacific Hydro) is a Melbourne-based provider operating as the retail arm of renewable power generation company Pacific Hydro. It primarily operates in VIC for electricity and natural gas, although it has since expanded to New South Wales, South East Queensland and South Australia for electricity. Tango Energy is also a heavy contender in our Victorian electricity provider ratings. It currently offers two gas plans for Victorian customers, including its low-rate eSelect plan which requires online billing and direct debit payments. All plans include no lock-in contracts or exit fees.

Tango Energy gas prices

Here are Tango Energy’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Tango Energy | eSelect
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
 logo
star star star star star
Brand Satisfaction Glossary
Glossary
110 Glossary
cents / day
2.53 - 3.19 Glossary
cents / MJ
$1,515 Glossary
Tango Energy | Home Select
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
 logo
star star star star star
Brand Satisfaction Glossary
Glossary
115.5 Glossary
cents / day
3.01 - 3.55 Glossary
cents / MJ
$1,708 Glossary

2. Lumo Energy


Lumo Energy logo

Ratings result

Lumo Energy scored four stars for overall satisfaction in 2023, along with four stars for value for money, bill and cost clarity, ease of sign-up and online tools and advice. Lumo also received five stars for customer service.

Editor’s notes

Lumo Energy is one of two electricity providers owned by renewable energy generation company Snowy Hydro – the other being Red Energy. Based in Melbourne, Lumo Energy offers a basic range of electricity and gas plans in VIC and SA. Lumo’s Victorian gas plans offer competitive rates, no contracts or exit fees, 24/7 online account access and eBilling options.

Lumo Energy gas prices

Here are Lumo Energy’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Lumo Energy | Plus
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
 logo
star star star star star
Brand Satisfaction Glossary
Glossary
82.5 Glossary
cents / day
2.62 - 4.02 Glossary
cents / MJ
$1,713 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star star empty
Brand Satisfaction Glossary
Glossary
96.36 Glossary
cents / day
3.69 Glossary
cents / MJ
$1,847 Glossary

3. GloBird Energy


Ratings result

GloBird Energy logo

GloBird Energy was rated four stars for its overall satisfaction, customer service, bill and cost clarity and ease of sign-up. It earned an impressive five stars for value for money, but three stars for online tools and advice.

Editor’s notes

Electricity and gas retailer, GloBird Energy, has emerged as one of the main ‘second tier’ challengers to VIC’s power giants – AGL, Origin and EnergyAustralia. It offers a small range of gas plans with various incentives, including small discounts for customers who pay on time and via direct debit. Additionally, Victorians may have access to a larger discount by bundling gas with a GloBird electricity plan.

GloBird Energy gas prices

Here are GloBird Energy’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

GloBird Energy | GloSave
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
 logo
star star star star empty
Brand Satisfaction Glossary
Glossary
71.5 Glossary
cents / day
2.82 - 2.86 Glossary
cents / MJ
$1,391 Glossary
incl. conditional discount
GloBird Energy | Boost
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
 logo
star star star star empty
Brand Satisfaction Glossary
Glossary
72.6 Glossary
cents / day
2.48 - 2.95 Glossary
cents / MJ
$1,378 Glossary
GloBird Energy | GloGreen
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
 logo
star star star star empty
Brand Satisfaction Glossary
Glossary
74.8 Glossary
cents / day
2.93 - 2.97 Glossary
cents / MJ
$1,445 Glossary
incl. conditional discount
GloBird Energy | UltraSave
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
 logo
star star star star empty
Brand Satisfaction Glossary
Glossary
74.8 Glossary
cents / day
2.93 - 2.97 Glossary
cents / MJ
$1,445 Glossary
incl. conditional discount
GloBird Energy | Standing Offer
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
 logo
star star star star empty
Brand Satisfaction Glossary
Glossary
99 Glossary
cents / day
3.52 - 4.62 Glossary
cents / MJ
$1,988 Glossary

4. Red Energy


Ratings result

Red Energy logo

Red Energy received three stars for overall satisfaction, value for money and bill and cost clarity. It was awarded five stars for customer service, and four stars for ease of sign-up and online tools and advice.

Editor’s notes

Red Energy is owned by renewable energy generation company Snowy Hydro, along with its sister brand Lumo Energy. Red Energy’s main selling point is its partnership with airline Qantas, which sees customers on a Qantas Red Saver plan pocket frequent flyer points for paying their energy bill. All of Red Energy’s rates are currently variable, so you’ll have to watch out for any unexpected price changes.

Red Energy gas prices

Here are Red Energy’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
86.9 Glossary
cents / day
3.06 - 3.63 Glossary
cents / MJ
$1,649 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
86.9 Glossary
cents / day
3.06 - 3.63 Glossary
cents / MJ
$1,649 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
86.9 Glossary
cents / day
3.06 - 3.63 Glossary
cents / MJ
$1,649 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
96.36 Glossary
cents / day
3.14 - 4.43 Glossary
cents / MJ
$1,790 Glossary

5. Alinta Energy


Ratings result

Alinta Energy took home three stars for overall satisfaction in this year’s ratings, plus three stars for value for money, bill and cost clarity and online tools and advice. It also received four stars for customer service and ease of sign-up.

Editor’s notes

A major gas and electricity retailer across the country – including Western Australia – Alinta Energy was acquired by a Hong Kong-based conglomerate company, but remains headquartered in Sydney. In terms of its gas plans, Alinta Energy keeps things markedly simple in VIC with low-rate market offers, although customers should keep an eye out for limited-time sign-up promotions such as bill credits.

Alinta Energy gas prices

Here are Alinta Energy’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
70.86 Glossary
cents / day
2.67 - 3.94 Glossary
cents / MJ
$1,528 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
78.21 Glossary
cents / day
3.31 - 4.76 Glossary
cents / MJ
$1,839 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
86.42 Glossary
cents / day
3.26 - 4.80 Glossary
cents / MJ
$1,910 Glossary

6. Engie (formerly Simply Energy)


Ratings result

Engie received three stars for overall satisfaction, value for money and bill and cost clarity. Customers also gave the brand five stars for online tools and advice and four stars for customer service and ease of sign-up.

Editor’s notes

Engie offers a comprehensive range of energy plans for Victorians to choose from. All contract periods are ongoing with no exit fees or lock-in contracts, as well as variable rates. Several of Engie’s gas offers include extras such as complimentary NRMA memberships or cinema rewards points, along with guaranteed discounts. 

Engie gas prices

Here are Engie’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
96.89 Glossary
cents / day
3.29 - 4.68 Glossary
cents / MJ
$1,594 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
96.89 Glossary
cents / day
3.00 - 4.68 Glossary
cents / MJ
$1,608 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
96.89 Glossary
cents / day
3.29 - 4.68 Glossary
cents / MJ
$1,612 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star empty empty
Brand Satisfaction Glossary
Glossary
96.89 Glossary
cents / day
3.29 - 4.68 Glossary
cents / MJ
$1,612 Glossary
Distributed By Distributed By AGN - Vic
Energy Fact Sheet
star star star star empty
Brand Satisfaction Glossary
Glossary
96.89 Glossary
cents / day
3.29 - 4.68 Glossary
cents / MJ
$1,669 Glossary

7. AGL


Ratings result

AGL NBN logo

AGL was awarded three stars for overall satisfaction, along with three stars for value for money and bill and cost clarity. It also took home a handful of four-stars results in customer service, ease of sign-up and online tools and advice.

Editor’s notes

Energy giant AGL gives Victorians one main market gas offer, featuring variable rates and no lock-in contract. This flagship plan also comes with flexible billing options, and AGL frequently offers new customers sign-up credits for switching to electricity or gas plans online. Another big selling point for AGL is its ‘value add’ incentives, including access to AGL Rewards.

AGL gas prices

Here are AGL’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

8. Origin Energy


origin-energy-logo

Ratings result

Origin was rated three stars across our overall satisfaction, value for money and bill and cost clarity categories. It also received four stars for customer service, ease of sign-up and online tools and advice.

Editor’s notes

Origin Energy usually has a few different gas offers for Victorian households to pick from, depending on personal preferences and circumstances. The retailer offers variable rate plans, with one product even going as far as awarding Everyday Rewards points. For those who prefer to do nothing other than pay their bills, Origin also has a gas plan with no discounts, just competitive rates with an ongoing benefit period and no lock-in contract.

Origin Energy gas prices

Here are Origin Energy’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.