Can I get NBN installed during the coronavirus outbreak?

Advertisement

The NBN is scheduled to be completed by June 2020 – but with the economic and social impact of the global COVID-19 pandemic, it’s understandable if Australians aren’t confident that the network rollout will actually end on time. If you’re planning to switch to an NBN plan, you may also have concerns as to how coronavirus will affect the installation and activation process.

For the most part, it’s business as usual for NBN Co. Although the company admits that this is a ‘highly dynamic and rapidly evolving situation’, it has reassured customers that the network rollout will continue, provided it doesn’t compromise the health and safety of employees and customers. If you’re about to connect your home to the new broadband network, here’s what you need to know about installation during the coronavirus crisis.

Do I still need a technician to come to my house?

NBN installation

Not all homes will actually require a visit from an NBN technician during the switching process. However, if this is the first time NBN has been connected at your home, it’s likely you’ll need to make an appointment for a professional installation. This can be arranged through your NBN provider (telcos such as Telstra, TPG, or iiNet) during the sign-up process – they’ll let you know if installation is required.

Appointment wait lists may vary, depending on your location and the availability of NBN technicians. Under the current circumstances, it’s possible wait times are extended due to self-isolation and quarantine issues – your telco will advise you when you order. Another thing to keep in mind is that you may be left in a lengthy queue if you decide to order via phone support, as many telco call centres have been badly impacted by mandatory shutdowns – more information is available here.

If your home has previously been connected to an NBN plan, you may be given the option of self-installing your modem. If this is the case, you’ll receive a modem and full instructions from your provider.

How has NBN installation changed?

For the most part, the installation process is the same as always. You’ll need an individual over the age of 18 to be home during the installation, and your technician will work with you to find the right connection spots, both inside and outdoors. You’ll be asked to keep your children and pets safe and out-of-the-way, and once installation is complete, your technician will test your new connection and speed.

However, NBN Co has advised that it is implementing additional safety and hygiene practices to protect technicians and homeowners during the COVID-19 outbreak. This includes the following:

  • Technicians are now required to implement a ‘call on approach’ procedure, to verify if there is any risk of COVID-19 exposure at the premises.
  • Rescheduling appointments if the premises is self-isolating or quarantined.
  • Conducting additional hygiene briefings with employees.
  • Providing additional hygiene products, including alcohol-based hand sanitiser and wipes, face masks, and disposable gloves, to all technicians.
  • Minimising contact with homeowners when on premises and wiping down/sanitising all equipment and touch points.
  • Continuing to maintain HSE Incident reports.

While NBN Co is doing its best to keep employees and customers healthy and safe, homeowners should also take steps to ensure their house is clean and hazard-free before a technician arrives. Most importantly, if you are feeling unwell do not book or keep an NBN installation appointment. It’s not worth the risk – you can reschedule your installation time by speaking to your NBN provider.

If you already have an NBN connection and plan, but require maintenance or repairs at your home, the same steps apply.  NBN Co will endeavour to keep its technicians and customers safe during at-home visits, and homeowners should do the same.

Want more info on the NBN switching and installation process? Check out our guide here.

What about NBN speeds and performance?

With the majority of Australians now social distancing to help curb the spread of COVID-19, the NBN is under increased pressure from a surge in daily traffic. NBN Co has responded to unprecedented demand by allowing providers to add more capacity free of charge, and services such as Facebook and YouTube are reducing the bandwidth used to access their content.

More information on how NBN Co, telcos, and streaming and gaming platforms are optimising their services during the global pandemic is available below.

Find a new NBN plan

If you’re ready to jump to the NBN, or simply want to change your current plan or provider, we’ve compiled some of our top picks across all four speed tiers in the below tables.

Unlimited Premium Evening Speed (NBN 100) Plans

The following table shows a selection of published unlimited Premium Evening Speed (NBN 100) plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Unlimited Standard Plus Evening Speed (NBN 50) Plans

The following table shows a selection of published unlimited Standard Plus Evening Speed (NBN 50) plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Unlimited Standard Evening Speed (NBN 25) Plans

The following table shows a selection of published unlimited Standard Evening Speed (NBN 25) plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Unlimited Basic Evening Speed (NBN 12) Plans

The following table shows a selection of published unlimited Basic Evening Speed (NBN 12) plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Related articles

Image: Andrey_Popov / Shutterstock

Share this article

Advertisement