Telstra launches financial relief NBN offer for families experiencing hardship

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Telstra has launched a new cut-price NBN offer today (May 26) as a response to the COVID-19 pandemic and economic impact it has had on Australian families.

The Connected Family Internet Offer is a $35 per month credit for the first 12 months you stay on Telstra’s NBN 25 plan, effectively lowering the monthly price from $75 down to $40 for 12 months.

The intention is to provide a reliable home internet connection to families experiencing financial hardship, and to school aged children having to learn from home. This offer is available to new and existing Telstra customers, and will expire on 30 June 2020.

Included in the offer is 500GB of data per month, and a Telstra Smart Modem when you stay connected for the full year. After the first 12 months, the plan reverts to being $75 per month, but you’re free to cancel the plan once your discount ends. However, if you do leave before the 12 month mark, you will need to pay the remaining balance of your Telstra modem.

The plan also includes a home phone line, and unlimited standard calls to Australian fixed line and mobile numbers.

How can I get the Connected Family Internet Offer?

Telstra’s offer is part of NBN Co’s previously announced $150 million scheme to assist families with children studying from home. To be eligible for the Telstra Connected Family Internet Offer, you need to satisfy some requirements with Telstra. To apply, you need to fill this criteria:

  • You need to be receiving the Family Tax Benefit Part A or Part B
  • You either need to be an existing internet plan customer with Telstra or you don’t have home internet
  • You haven’t connected to the NBN through another provider in the past three months

If you’re approved for the Connected Family offer but change plans or stop receiving an eligible Family Tax Benefit, the credit will be removed from your bill going forward.

Telstra joins several other leading NBN providers in offering discounted NBN 25 plans to low-income families. Vodafone, Flip, and Aussie Broadband have all confirmed that they will offer free or heavily discounted NBN 25 plans to qualifying customers from now through to the end of September.

Telstra NBN plans

The following table shows a selection of published Telstra plans on Canstar Blue’s database, listed in order of their standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Looking for a cheap NBN plan?

Working from home puts a heavy need on having a good internet plan. We’ve generated a table for you below to help you make the right decision. Note that NBN 12 plans are the cheapest plans on offer, because they offer the slowest speeds, and NBN 100 plans are the most expensive plans on offer, because they offer the fastest speeds.

NBN 12 is a great option if you’re just after a no-nonsense working from home solution without much trouble. These plans are perfectly capable and fast enough for general purpose use, like browsing, casual streaming and social media use. However, for multiple connected devices, families, or individuals with heavier usage needs, NBN 25 or NBN 50 may be a better option.

Unlimited Premium Evening Speed (NBN 100) Plans

The following table shows a selection of published unlimited Premium Evening Speed (NBN 100) plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Unlimited Standard Plus Evening Speed (NBN 50) Plans

The following table shows a selection of published unlimited Standard Plus Evening Speed (NBN 50) plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Unlimited Standard Evening Speed (NBN 25) Plans

The following table shows a selection of published unlimited Standard Evening Speed (NBN 25) plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Unlimited Basic Evening Speed (NBN 12) Plans

The following table shows a selection of published unlimited Basic Evening Speed (NBN 12) plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to a referral partner.

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