Singapore Airline is the world’s best airline, according to research from TripAdvisor.
The travel review website also rated Qantas as the best airline in Australia, with Air New Zealand the pick of the bunch in the South Pacific region.
Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide, over a 12-month period on TripAdvisor Flights.
The awards also recognised the best airlines in six other regions – Asia, Europe, North America, Latin America, Africa & Indian Ocean and the Middle East.
TripAdvisor further awarded the top airlines in four distinct service classes, including First Class, Business Class, Premium Economy and Economy.
Bryan Saltzburg, Senior Vice President and General Manager of TripAdvisor Flights, said: “We’re thrilled to recognise the global TripAdvisor community’s favourite airlines and shine a spotlight on the carriers around the world that provide the very best flying experiences.
“As the airline industry introduces new fare products and a widening array of in-flight offerings, consumers continue to seek out the carriers that deliver value and a quality experience. The Travellers’ Choice awards for airlines recognise the carriers that exceed passenger expectations and receive top marks from travellers.”
Singapore Airlines not only took top spot as the best airline in the world, but also scored awards for the best first class and economy class.
Goh Choon Phong, CEO of Singapore Airlines, said: “We are honoured to be this year’s recipient of the Best Airline in the World title in the prestigious TripAdvisor Travellers’ Choice Awards for Airlines 2018. The award is a validation of the hard work and dedication of our thousands of staff all around the world, who focus their attention every day on ensuring that Singapore Airlines remains competitive on a global level.
“Our business model is based around three main pillars – product leadership, service excellence and network connectivity. We are continuing to invest heavily in all three areas to ensure we have industry-leading offerings that meet and exceed our customers’ expectations, both on the ground and in the air.”
In the world rankings, Singapore Airlines led the way from Air New Zealand in second place and Emirates in third.
In addition to its ranking as the best in Australia, Qantas was also deemed the best airline for business class travel, with Air New Zealand taking out the premium economy title.
— TripAdvisor (@TripAdvisor) April 9, 2018
Other National Winners
Qantas took out the title as the best airline in Australia. Here is a list of winners from other countries:
- Brazil: Azul
- Canada: WestJet
- Germany: Germania Airlines
- India: Vistara
- Indonesia: Garuda Indonesia
- Japan: Japan Airlines
- Russia: Aeroflot
- Spain: Binter Canarias
- Thailand: Thai Smile
- South Korea: Korean Air
- United Kingdom: Jet2.com
- United States: Southwest Airlines
Winners were based on airline reviews submitted on TripAdvisor Flights, or via one of TripAdvisor’s review collection partners, between February 2017 and February 2018.