Smartphones are becoming more and more irreplaceable in our everyday lives, not just for communicating but also work, shopping, banking, gaming and much more. However, like anything we spend a lot of time with, our relationship with smartphones has developed some grievances over the years, so Canstar Blue sought to identify Australia’s top complaints by asking 1,800 smartphone users.
Sluggish performance – only a few minutes remaining to fulfil your vital Facebook tasks! That little symbol in the corner of your screen that’s almost empty – yep, it’s the dreaded low battery. One of the biggest killers of the modern social life, insufficient battery performance in the modern smartphone is a perpetual annoyance. The ever-increasing performance of processors, apps and cameras places heavy demands on a smartphone’s battery – an area of technology in which development moves at a frustratingly glacial pace.
More than half of the Aussies we surveyed (55%) agreed that batter life is a serious pet hate of theirs – but is it more of a choice than a necessity? Whilst most people get frustrated when their battery dies on them, you would probably dislike having a big, chunky smartphones even more. And the only way to increase battery life is, of course, to cram in a larger battery.
Just over half of the adults we surveyed (51%) also hate how expensive smartphones are to buy. Yet another side effect of increasing complexity, the cost of a top-notch smartphone can now extend to well over $1,000, with mid-range models retailing for over $500. The market for budget smartphones of $200 or less has also increased in recent years – probably as a result of people’s discontent – but the fact remains that a smartphone is as much a status symbol as a tool, meaning people want the best they can possibly afford.
Broken? Just buy a new one
As with most complex electronics, smartphones are very easy to damage – 40% of users told us they are seriously annoyed by the fact that one knock, drop or scrape is enough to leave your phone permanent damaged.
Just one per cent less were also peeved by the extremely short model cycles of each phone – most manufacturers bring out several new phones each year, and update each model at least once every two years, resulting in seemingly endless announcements of new hardware. At a time when we’re becoming increasingly conscious of our collective environmental impact, the disposability of smartphones rubs a lot of people the wrong way.
Here are the top eight smartphone complaints:
- Short battery life: 55%
- Expensive to buy: 51%
- Too easily damaged: 40%
- New models coming out every year: 39%
- Expensive to repair: 37%
- Lack of privacy (can be tracked): 35%
- Data usage traps: 35%
- They’re addictive: 23%
Familiarity breeds contempt, as they say, and even inanimate objects such as smartphones are no exception. Aussies have several major gripes with their devices, chief among which are poor battery life, high costs and them not being built to last. Nevertheless, the capabilities and convenience of smartphones adds a huge amount to most people’s lives.