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Virgin Mobile Phone Plans Review

One of the most successful companies founded by billionaire entrepreneur Richard Branson, Virgin Mobile has quickly become one of the major brands in the Aussie mobile communications space. Using the Optus 4G network to provide its phone services, Virgin Mobile offers some attractive benefits such as data rollover on all its plans, data-free music streaming, unlimited calls and texts to other Virgin Mobile customers, and Velocity Frequent Flyer points for use with sister company Virgin Airlines.

Virgin Mobile offers more than 20 phone plans (arguably too many) in the shape of prepaid, SIM-Only postpaid and handset bundles, giving customers a wide variety of options should they choose the ‘Big V’ for their mobile services. And even though it’s a Mobile Virtual Network Operator piggybacking off the Optus network, Virgin Mobile is often put in the same basket as big telcos Telstra, Vodafone and indeed Optus as the most comprehensive mobile providers in Australia.

So, let’s see exactly what Virgin Mobile has to offer and how it stacks up against the competition. It’s all well and good having lots of phone plans to pick from, but is there a good deal for you?

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Virgin Mobile Phone Plans

Virgin Mobile plan prices start at around $15, which is a fairly low price in the grand scheme of things. Even though it is an MVNO, it is still considered one of the ‘big boys’ in the telco landscape and offers a full complement of plans. From prepaid, postpaid to phones on a plan, Virgin has it covered.

Virgin Mobile Highlights

  • Data rollover: Many plans feature data rollover, where if your data goes unused it can be rolled into the next payment period, often up to 12GB
  • Data-free music streaming: Most plans boast data-free music streaming to Spotify, Google Play Music and iHeartRadio
  • Some of the cheapest iPhone 8 Plans in Australia: At under $70 for some plans, Virgin’s iPhone 8 offerings are straightforward and cheaper than much of the competition

So without further ado, let’s get down to the nitty gritty and see what Virgin Mobile has to offer.

Virgin Mobile Handset Plans

These plans are for people who like to commit and lock-in a hot new handset with their phone plan. There are six bundled plans in total, with a selection of smartphones including the iPhone 8. They range in price from $40 all the way up to $100 a month. Of course, your total price of ‘plan plus phone’ could differ depending on the plan you get. The more expensive plans generally don’t charge extra to bundle with a handset. You’ll also get data-free music streaming, which is a nice extra perk. Let’s get a quick rundown below, bundling the plans with a 64GB iPhone 8:

Virgin Mobile 12 Month SIM Only Plans

These SIM-Only plans come on a 12 month contract and range in price from $30 up to $60. These are the most straightforward plans – what you see is what you get. They are pretty easy to follow, as all have unlimited calls and texts, with data and international inclusions the only point of difference. Expect big data inclusions, data-free music streaming, plus periodical discounts for Velocity Frequent Flyer members, which simply add to the value.

Virgin Mobile Postpaid Monthly Plans

By far and away the easiest and simplest plans in the whole suite of what Virgin Mobile has to offer, these no contract monthly plans pack quite a lot in. These plans, like those above, entice you to spend more per month to get a lot more value added. For example, with the $50 plan, you’ll get a hefty 9GB data in total. All plans except the cheapest one get data-free music streaming. If you’re after a fuss-free, simple plan with flexibility then these plans may be for you.

Virgin Mobile Prepaid Plans

Last but not least come Virgin Mobile’s prepaid plans, and the telco is no slouch at the ‘cheap’ end of the market either. Virgin Mobile offers three types of prepaid recharges – Plus, Long Expiry and Simple, with the included value for each getting better and better the more you pay.

Plus prepaid plans are the prepaid options with the most value added. They range in price from just $19 per 28 day recharge all the way up to $99. For $19, you’ll get a relatively modest $100 value and 500MB of data. At the other end of the spectrum, the $99 plan packs in $1,800 of included value, plus 10GB of data. The important thing to note here is that none of the plans have unlimited calls and texts – instead, all have dollar values attached. A bonus, though, is that you’ll get data rollover of up to 12GB on all plans.

The Long Expiry and Simple prepaid plans are pretty self-describing. There are six long-expiry plans in total, ranging from $15 to $99. As the name suggests, they range in expiry periods from 180 up to 365 days. If it’s fuss free, long-term phone use you want, then these plans could be for you.

  • Prices are indicative of what you get – $15 gets you $15 value included, and so on, all the way up to $99 for the year
  • The Simple plans are also much the same, but come on a 90 day recharge
  • They range in price from $19 right up to $99. All come with face value dollar inclusions, and you’ll also get 100MB data with each plan for your troubles
  • Both the Long-Expiry and Simple plans offer worry-free, long-term phone use

As for how much value you will actually get for your dollars, on a Long Expiry plan a standard call is 78c a minute (plus a 40c flagfall), texts are 28c and international texts are a flat 36c each. As for the Simple plans, a standard call is 15c a minute with no flagfall and a text is 15c. In terms of value, a Simple plan is a solid option.

If you’re a rare user of your mobile phone, or you’re just looking for a cheap second plan for emergencies, then these plans could be for you. Here’s a snippet of what’s on offer:

How does Virgin Mobile compare to other service providers?

Virgin Mobile’s plans stack up well against the competition, with the telco’s data and credit inclusions often on par or even better than its rivals. And as we’ve mentioned, Virgin is one of the standout service providers when it comes to extra perks. Let’s review Virgin’s plans to those from other providers to see if the Big V has the best offer for you.

24 Month Handset Plans Compared

It goes without saying that this segment is wildly variable based on the handset you choose! If you want the latest and greatest, such as the iPhone 8, you are pretty much stuck with the Big 4 – Virgin, Vodafone, Optus and Telstra. Some of the little players do offer other phones, but are generally cheaper, entry-level smartphones. It’s worth noting that Virgin offers some of the cheapest plans bundled with a 64GB iPhone 8, starting at $70 a month for the bundle.

  • Optus does offer a cheaper plan, but this is a ‘lease’ plan whereby you basically don’t get to keep your phone.
  • Vodafone offers a comparable plan but on a 36 month contract

However, if you’re after a much cheaper phone, it could pay to shop around. Keep an eye out for plans from the likes of Woolworths Mobile, which offers some bundled plans with cheaper handset.

Postpaid 12 Month Plans Compared

Virgin Mobile’s SIM-Only plans compare pretty well against the other major providers – specifically Optus – that all offer pretty much exactly the same features across the board. This mostly holds true with all of the different price points, where the differences are minor, so it’s about what network you prefer. However, these big players are often outplayed by smaller MVNOs, such as Jeenee Mobile and Bendigo Bank Telco. Here, these providers out as one of the cheapest in Australia to offer unlimited calls and texts and 2GB of data on a monthly basis. However, many of these smaller MVNOs don’t offer free music streaming or other bonuses like the big boys do, so be sure to keep this in mind when comparing offers.

Postpaid Monthly Plans Compared

This is the key battleground for most telcos, which means there are some great-value postpaid SIM Only plans around, and Virgin Mobile is no exception. The fact that most plans in this category come with the full works of unlimited calls and texts makes comparing plans nice and easy – it’s just all about how much data you want.

  • Keep an eye out for Moose Mobile, Vaya and Amaysim, which are all low-cost MVNOs offering at least 2GB data plus unlimited calls and texts
  • Virgin Mobile somewhat struggles to compete for big data inclusions in this space

This is a tough field, and if you’re after a SIM-Only no-contract plan, the MVNOs are hard to beat.

Prepaid Plans Compared

Virgin Mobile’s Long Expiry and Simple plans are hard to compare as the call and text rates are so different for every provider. If you’re gunning for one of these, be sure to read the Critical Information Summaries of a few plans you’ve whittled down.

Virgin’s Prepaid Plus plans do stack up well, but they run into some stiff competition from a swathe of low cost MVNOs with cheaper deals. For example, if you want 10GB of data – a reasonable request these days – you’ll be subject to paying nearly $100 if you go with Virgin. However, if you’re willing to shop around with the smaller MVNOs, then you’ll be in for some savings. Kogan Mobile, for example, offers a massive 10GB for less than $40, as does TPG. If you’re willing to spend around $45, you’ll also get 12GB with the likes of Yomojo and OVO Mobile.

Is Virgin Mobile a good move?

Like the other telco giants, Virgin Mobile has a whole heap of plans at different price points, with a variety of expiry periods. What does this mean? It means there’s likely a plan out there to suit you. This makes Virgin Mobile effectively a ‘one stop shop’ for mobile needs. You’ll be hard pressed to find a Virgin plan that doesn’t work for you, but can you find better value? The answer is Yes – if you look. While Virgin Mobile competes well with Vodafone, Optus and Telstra, it often falls behind smaller MVNOs in terms of basic value, which tend to offer more data for less money.

But it’s Virgin’s added extras that could ultimately make the difference. If you like to collect Virgin Frequent Flyer points, appreciate the benefit of rolling over unused data, or simply love streaming music without eating into your data, Virgin Mobile is definitely worth considering.

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What do customers think about Virgin handset phone plans

In 2017, Australian customers gave Virgin 5 out of 5 stars for Overall Customer Satisfaction for handset phone plans.

Virgin Mobile has been rated highest of the big four providers when it comes to new mobile phone plans. In 2017, Virgin Mobile earned five star reviews for customer service, value for money, sign up and activation, billing information, plan flexibility and overall satisfaction.

Virgin Handset Phone Plans

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Award: Overall Satisfaction