Vodafone announces COVID-19 support initiatives, including bonus data

Vodafone has announced a series of initiatives to help customers stay connected and informed while taking measures to stop the spread of COVID-19.

With many Aussies now working and studying from home, and avoiding time in public spaces, Vodafone is offering support in the form of additional mobile data, plus unlimited standard calls for all customers, and unmetered use of government health websites.

“We want to make sure all Vodafone customers can stay as connected as possible to support their changed circumstances.” said Vodafone Chief Customer Officer Ana Bordeianu.

“We can also assure our customers that our mobile and fixed networks are well-equipped to manage additional traffic during the day, however speeds may vary as usage patterns fluctuate from normal conditions.”

Bonus data for Vodafone mobile customers

If you’re a Vodafone postpaid customer not currently on an ‘endless data’ plan (featuring unlimited speed-capped data, starting at 2Mbps, and reaching up to 25Mbps on the most expensive plan), you’ll score a 5GB data bonus to use over the next month.

Customers will automatically receive 5GB of full-speed data by Friday, 27 March 2020. However, if you haven’t already moved to an applicable plan, you may want to consider making the switch: you’ll get unlimited gigabytes in addition to your high-speed data allowance, as well unlimited standard talk and text in Australia.

Prepaid customers haven’t been forgotten – you’ll get a one-off 3GB bonus with your next recharge.

The following table shows all published Vodafone postpaid SIM-only mobile plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest and then by data allowance, largest to smallest. Try using our custom tool that compares mobile phone plans to see offers from a range of other providers. This is a selection of products with links to a referral partner.

Unlimited calls now standard

Vodafone will also extend unlimited standard national calls to all its postpaid and prepaid customers with active accounts. All customers will have access to unlimited calls to standard Australian numbers through to 30 April, 2020, with the feature expected to be added to plans by 27 March.

Although most customers already have access to unlimited national calls, Vodafone’s Pay and Go prepaid plans don’t include this feature – instead, calls are charged per-minute, with the cost taken from your credit balance. For prepaid customers who are currently paying per-use to make calls, Vodafone’s gesture will make it much easier to keep in touch over the coming weeks.

Free-rating health websites

Beginning Wednesday, 18 March, Vodafone customers will have unrestricted free-rated access to the following official health websites:

By free-rating/zero-rating websites, Vodafone will allow its customers to visit the above addresses without impacting their monthly data allowance – all nine sites are data-exempt.

Vodafone’s financial hardship policy

Finally, Vodafone has confirmed that its hardship policy can offer support to customers financially affected by COVID-19. Vodafone customers who have been directly or indirectly impacted by COVID-19 can apply for assistance online via Vodafone’s website, or through calling 1300 650 405.

Vodafone joins Optus and Telstra in providing extra help to customers who are isolated or impacted by the current COVID-19 situation. More information on Telstra and Optus’ initiatives is available below.

Image: Dmytro Zinkevych/ Shutterstock

Share this article