Looking for a new phone plan but not sure which telco to go with? At Canstar Blue, we compare telcos for their customer service.
Which phone provider has the best customer service?
Posted by August 13th 2025
Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for more than six years, having written more than 300 articles for Canstar Blue. Emma covers a range of topics — from NBN speeds and technology to the latest release phones — and strives to help readers find the right phone and internet plans for their needs.
She holds a Bachelor of Arts in Communications and Media from Macquarie University, has more than a decade of professional writing experience in print and digital media, and contributed to Canstar Blue’s Highly Commended award for Best Consumer Technology Coverage in 2024. You can follow Emma on LinkedIn.
Posted by August 13th 2025
Looking for a new phone plan but not sure which telco to go with? At Canstar Blue, we compare telcos for their customer service.
Posted by August 12th 2025
KEY POINTS Aussie Broadband is the top-rated NBN provider for best customer service as determined in Canstar Blue’s most satisfied customer ratings. For some, signing up to an NBN provider with good customer service could …
Posted by August 12th 2025
A new report finds that telcos are often failing customers seeking financial hardship support and may be making it worse.
Posted by August 6th 2025
KEY POINTS NBN Sky Muster and Starlink are the two main providers of satellite internet plans in Australia. NBN Sky Muster satellite plans include unlimited data and speeds up to 100Mbps, and are available from …
Posted by August 5th 2025
Can you upgrade to a fast NBN connection? Find out about the NBN free fibre upgrade and if your suburb is eligible at Canstar Blue.
Posted by July 25th 2025
Starlink's satellite internet is experiencing a global outage, impacting millions of users across the world, including thousands of Aussies.
Posted by August 11th 2025
KEY POINTS The average monthly phone bill for prepaid SIM-only plans is $25 per month, while postpaid SIM-only customers pay around $44 per month. The average monthly phone bill for phone-on-a-plan customers is $82 per …
Posted by September 30th 2025
What can impact your SpinTel speed test results? While your SpinTel internet speed test should give you a good idea of how your internet plan is performing, the results might be impacted by a range of …
Posted by September 30th 2025
Is your Optus internet plan up to speed? Use Canstar Blue's free Optus speed test tool to see if you're getting the speeds you pay for.
Posted by September 30th 2025
Are you getting the speeds your pay for with your Exetel internet plan? Use Canstar Blue's free Exetel speed test tool to check your speeds.