Scams and Fraud Warning


Scams are deliberately designed to deceive you. Canstar Group (Canstar/Canstar Blue/Ratecity) has been made aware of a number of ways in which fraudsters are using the Canstar brands to attempt to trick consumers into handing over their financial details or personal information.

These can include scam emails using the names of our brands, fraudulent calls pretending to be from the Canstar Group and fake websites purporting to be Canstar Group sites. 

We want to alert you to this and other types of fraudulent activity so you know what to look out for and the steps you can take to protect yourself online.

Remember that if something seems too good to be true, it’s probably because it is.

Canstar and its associated subsidiaries don’t undertake cold calls. If you’ve been called by someone claiming to be from Canstar, Canstar Blue or Ratecity, who offers to sell you a product or service, these calls are fraudulent. Fraudsters can also send ‘phishing’ emails asking consumers to ‘verify’ or ‘record’ personal or financial details. Please don’t provide any information in response to unsolicited phone calls or phishing emails.

Canstar Group will never call or email you to ask you for sensitive data or financial details or ask you to click on a link and/or provide bank account details. If you’ve received a telephone call or an email of this type, please contact us immediately by emailing

Read Canstar Blue’s FAQs to learn more about how to tell if a communication from Canstar Blue is legitimate.