Last updated: March 2023
Canstar Blue’s NBN Plans Outstanding Value Award uses a sophisticated rating methodology, unique to Canstar Blue, which compares providers’ suite of NBN products offered to consumers.
The Canstar Blue NBN Plans Outstanding Value Award is awarded to the provider that provides the strongest NBN offering across consumer profiles from Canstar Blue’s NBN Value Rank, which include the combination of NBN speed tiers and data inclusions.
Canstar Blue’s NBN Plans Outstanding Value Award considers NBN fixed line plans which utilise a physical line running to the premises and are available on all NBN connection types.
|NBN Fixed Line||NBN plans which utilise the physical line running to the premises (FTTP, FTTB, HFC, FTTC and FTTN) are considered.|
Canstar Blue takes into account allowances for NBN speed tier and data on NBN plans. The following combination of consumer variables from Canstar Blue’s NBN Value Rank determine the plan requirements for each profile:
|Data Allowance||Speed Tier*|
|Unlimited||12 Mbps or higher 50 Mbps or higher 100 Mbps or higher|
*Note: Speed tiers are based on maximum possible speed. For further information on NBN speed tiers, please refer to NBN co.
The NBN Plans Outstanding Value Award assesses the cumulative performance of a provider’s offering across NBN speed tiers and modem profiles over a six-month period. NBN speed tiers are assessed over three tiers: 12 Mpbs or higher, 50 Mbps or higher and 100 Mbps or higher. NBN plans are assessed within two distinct groups: Standard (plans that include a modem) and Standard + BYO (plans that either do or do not include a modem). The cumulative score of these two profiles is then used to compare each provider’s overall performance. The below outlines the weighted average consideration across each NBN speed tier and profile.
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For each NBN speed tier considered, a provider’s best performing plan at an unlimited data allowance from Canstar Blue’s NBN Value Rank is considered.
For each plan, Canstar Blue considers the estimated cost of a plan against its included features, by providing an average monthly cost over 24 months, and feature score for Customer Service and Support, Inclusions, and Billing and Payments. Canstar Blue considers plan features most relevant to consumers in the calculation of Value Rank. However, not every feature is included in the Value Rank, nor every feature that is relevant to you.
The above is a brief overview of the elements considered in Canstar Blue’s NBN Plan Outstanding Value Award. For further detail on how individual plans are assessed, please refer to the NBN Value Rank Methodology document.
Canstar Blue endeavours to include the majority of providers and products in the market and to compare product features relevant to most consumers in our ratings. However, this process is not always possible, and it may be that not every provider and/or product in the market is included in the rating, nor every feature compared that is relevant to you.
Canstar Blue monitors changes on an ongoing basis, and the Value Rank, Price Score and Feature Scores of each plan are fully re-calculated every day.
Canstar Blue ranks NBN plans based on value-for-money. Whereby, the Value Rank takes into account a plan’s average monthly cost over 24 months and features offered as compared to the market. The plans that are lower in cost and have higher features will be ranked higher than plans which have higher cost and less features.
This methodology and the many others Canstar Blue uses to conduct it’s in-depth consumer research are managed by Canstar Blue’s in-house Research Team. They provide the expertise that powers our Star Ratings and Awards, designed to help Australian consumers make more informed purchasing decisions.Meet the Research Team