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About Harvey Norman

Synonymous with shopping in Australia, Harvey Norman has long been in the retail landscape, founded back in 1982 by Gerry Harvey and Ian Norman, who met in the 1960’s selling vacuums door-to-door. From here, the two opened an electrical appliance store – Norman Ross – which grew to become one of Australia’s most recognisable retailers in the 1970s, before being acquired by the Grace Bros. From here, Harvey and Norman embarked on a new pursuit that grew to be the retail chain that we now know today as Harvey Norman.

Founded in 1982 – and today operating at nearly 200 locations across Australia, with almost 100 stores overseas – Harvey Norman specialises in all forms of electrical goods, ranging from computers, gaming consoles, phones, kitchen appliances, vacuum cleaners, exercise equipment as well as bedding and outdoor furniture to help you deck out every room in the house. With plenty of goods available, and plenty of competition, Harvey Norman offers a variety of promotions, price guarantees and incentives such as delivery and installation options to help entice you through the doors.

Harvey Norman Price Guarantee

Harvey Norman Price Guarantee

Harvey Norman offers the ‘Shop with Confidence Price Guarantee’ to ensure you’re getting the best deal on a particular product, although there are some terms and conditions attached. To request a Price Match, present a competitor’s advertised price of the same product at either the time of purchase, or within seven days of your purchase, where Harvey Norman will verify the price. If the price is verified, and they have the same product in stock and available for immediate purchase, Harvey Norman will match the price or refund the difference to you. However there are exclusions to the Price Guarantee, including bulk purchases, delivery and installation costs, prices on refurbished or ex-demo models, grey market items and pricing errors, with a full list of exclusions available in the terms and conditions.

Harvey Norman Returns Policy

Harvey Norman states that refunds will generally be processed within three days, but may vary from store to store, as each location is generally operated by a franchisee, with refund policies available online on the Harvey Norman website. Harvey Norman also outline that they generally don’t accept ‘Change of Mind’ refunds, so be sure to select the product you’re after, as you may not be able to return it!

What is Harvey Norman MyAccount?

Harvey Norman MyAccount is a member account system that keeps your details on file to help you move through the checkout quicker if you’re looking to use Harvey Norman again in the future. Sign up isn’t required, as you can checkout as a guest, but signing up allows you to track the status of your online order, as well as view past orders if you lost the receipt.

Harvey Norman Delivery

Woman signing for delivery

Harvey Norman offers delivery on most online orders, although you must be home to sign for the delivery, with PO Boxes not accepted. You can schedule your delivery up to two weeks in advance, with same-day delivery also available on all orders finalised before 1pm on weekdays.

The cost of delivery will be calculated at the checkout, and will take into account the size of your delivery as well as the delivery location. You can track the status of your order via MyAccount, with Harvey Norman alternatively offering a free pickup service, which will hold onto your order for up to 21 days.

If you’re looking to get a new TV delivered, Harvey Norman will also pick up your old model and properly recycle it at no cost. Some conditions apply (with not all size TVs able to be taken away by all delivery or installation services), but if you’re picking up a new TV in store, you can bring in your old TV to be recycled. Simply contact your local store to arrange the process.

Harvey Norman Installation

Along with your new purchase, you can also get Harvey Norman to install your home entertainment, electrical, IT or appliance purchase – although this service is not available in South Australia. While the installation process and extent of the offer will vary from store to store, Harvey Norman also use tech2 – and independent entity that specialises in home installation. However, tech2 isn’t available in the Northern Territory, Tasmania or outside metro areas, although customers are encouraged to contact their local Harvey Norman for installation options.

Harvey Norman payment options

Payment options available at Harvey Norman include cash, credit and debit cards – including MasterCard, Visa and American Express – Harvey Norman gift cards as well as Latitude Pay and PayPal.

Should I shop at Harvey Norman?

With a competitive retail market, Aussies have plenty of stores to choose from when it comes to forking over for new gadgets or appliances. While Harvey Norman has plenty to offer, it’s always best to research into all of your options before finding a store to visit. Head to our Electronics Stores ratings to help you find the best fit for your shopping preferences.

About the author of this page

Dean Heckscher

This report was written by Canstar Blue’s Content Projects Lead, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.

Photo credit: goodluz/shutterstock.com

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