Compare some of the best espresso coffee machines using our ratings comparison of coffee machine customer satisfaction.
Nespresso earns double shot of five star coffee greatness
Coffee lovers beware: one third of respondents to our latest survey discovered an unpleasant side effect to cutting back on their coffee intake: withdrawal headaches.
Health experts warn veteran coffee-drinkers that side effects of caffeine withdrawal can include fatigue, lack of alertness, low energy levels and concentration difficulties; and that anyone trying to cut back should drink lots of water to fight such symptoms.
Some espresso addicts also found a new hangout for their morning cuppa, with nearly three quarters of respondents drinking more coffee at home than they did purchased elsewhere.
This could be related to the fact that nearly a quarter of our respondents reported that they spent more than $1,000 on their own coffee machine for domestic use.
Some espresso coffee machines continue to deliver consistently high performances, with Nespresso taking out our most satisfied customers award for the second year running. They have also received five stars in every criteria.
De’Longhi, Sunbeam, Breville and Saeco were also rated in our survey.
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Our results also showed a clear divide between Queenslanders and New South Welshmen, with only 12% of QLD residents spending big bucks on an espresso machine compared to 29% of NSW respondents.
We also found that younger respondents have fast become real coffee addicts. Thirty five percent of Generation Y spent more than $1,000 on their own espresso machine, while 42% experienced withdrawal headaches from cutting down their coffee consumption.
Canstar Blue commissions Colmar Brunton to regularly survey 2,500 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers of coffee machines within the survey group - in this case, 647 people. To qualify, the customer must have purchased and used a
domestic espresso coffee machine in the last 3 years. Brands must receive at least 30 responses to be included.
Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.
Overall satisfaction
Nespresso, last year’s winner for
espresso coffee machines, once again led the pack for overall customer satisfaction with five stars. Next came De’Longhi and Sunbeam with four stars each, then Breville and Saeco with three.
Value for money
For their value for money, Nespresso achieved another five stars ahead of both Sunbeam and Breville’s four star effort. De’Longhi and Saeco each received three stars for this criteria.
Reliability and performance
Some people can’t start the morning without a ‘morning cuppa’, so a machine that can reliably deliver each morning is worth its weight in beans. Nespresso customers were most satisfied with the reliability and performance of their machine, followed by De’Longhi and Sunbeam receiving four stars each. Breville and Saeco received three stars.
Ease of use
For the ease of use of their coffee machines Nespresso earned five stars. De’Longhi and Saeco both achieved four star ratings, followed by Breville and Sunbeam with three stars each.
Ease of cleaning and maintenance
The average Australian has
240 cups of coffee a year, and that means a lot of frustrating washing up if your machine is difficult to clean. In the lead for cleanliness was Nespresso with five stars, followed by four star recipient De’Longhi and three star recipients Sunbeam, Saeco and Breville.
Design
A well designed coffee machine can mean the difference between an easy to make cup of coffee, and an ill-formed mess. Nespresso received another five stars for the design of their machine, followed by De’Longhi and Sunbeam with four stars each. Rounding out the group were Saeco and Breville with three stars.
After sale service / warranty
Customers of Nespresso coffee machines were most satisfied with the after sale service and warranty of their purchase. De’Longhi, Sunbeam and Breville all received four stars for this criteria; and Saeco received three.
Makes good coffee
In short, which coffee machine brand takes the cake for coffee taste? Out in front was Nespresso with a five star rating for the taste of their coffee. De’Longhi received four stars for this criteria; while Sunbeam, Breville and Saeco each received three.
Related Links
Most satisfied customers: coffee shops
Most satisfied customers: milk
Blog Post: Buying and using a coffee grinder at home
26 April 2012.
Coffee Machines
