Mitsubishi Heavy Industries has won Canstar’s 2026 Most Satisfied Customers Award for installed air conditioners, with Aussies rating it the highest across the categories that drive customer satisfaction.
Our review compares installed air conditioner brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which installed air conditioner brand they think is best!
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Mitsubishi Heavy Industries is a Japanese engineering company founded in Tokyo in 1884, and it entered the air conditioning field in 1953. Its installed air conditioners include reverse-cycle ducted systems ranging from around 7kW to 20kW with modes such as Automatic, Hi Power and Silent for adjusting output and noise levels.
This article was written by Canstar’s Consumer Writer, Jasmine Tait. Jasmine is a Consumer Writer within Canstar’s editorial team. Jasmine graduated from the Queensland University of Technology with a Bachelor of Fine Arts, majoring in Creative Writing with a minor in Communications. Jasmine has previously edited for a variety of publications including ScratchThat magazine and Seaglass Literary.
When Jasmine isn’t working, you can usually find her reading or spending time with her friends and family.
Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar Blue’s ratings and awards and help support consumers to make more informed decisions.
Here are the past winners from Canstar Blue’s air conditioner ratings:
Appliances - February 20th
To get maximum efficiency from your air conditioner, you’ll need to make sure it’s clean. Read the top tips for cleaning your air con from Canstar Blue.
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Appliances - November 29th
Australian summers can be unforgiving, so which air conditioner is best for you – a split-system or portable air conditioner? Canstar Blue’s review can help.
– Read more
Appliances - November 28th
Everyone wants to reduce their power bills, but will buying a more expensive air conditioner save you money in the long run? Find out at Canstar Blue.
– Read more
Appliances - November 6th
Ducted air conditioning is indisputably the pinnacle of household heating and cooling. Unlike conventional air conditioners which can usually only cool one or two rooms, ducted air con uses vents (or ducts) in the walls …
– Read more
Appliances - October 27th
What is a smart air conditioner? What can they do? Find out all the answers to your smart air conditioner questions at Canstar Blue.
– Read more