Best-Rated Pet Stores

See Our Ratings Methodology.


Most Satisfied Customers | Pet Circle

Aussies have rated Pet Circle as a return winner in Canstar Blue’s latest pet store ratings, with the brand rated five stars for checkout experience, value for money, website experience/store layout, range of products and overall satisfaction.

Fact Checked Fact Checked

How we rate pet stores

Our review compares pet stores on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which pet store they think is best!

Canstar Blue surveyed 1,031 Australians for their feedback on the pet store(s) they’ve purchased a product from in the last 12 months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their pet store brand(s) from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a pet store brand as an individual score NOT a combined total of all criteria.
  • Checkout experience: the pet store had a simple and efficient checkout system, and accepted multiple payment types.
  • Value for money: the cost is reasonable for the quality and range of products and services of the pet store.
  • Website experience/store layout: the store/website was easy to navigate and provided enough information about products, prices, etc.
  • Customer service: the pet store’s staff were friendly and readily available to help, were able to answer questions and solve issues.
  • Range of products: the pet store stocked a wide range of products for a wide range of pets and animals.

The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Pet Circle
  • Pet Stock
  • My Pet Warehouse
  • Petbarn
  • Budget Pet Products

Find more detailed information on our Most Satisfied Customer methodology.

1. Pet Circle

Pet Circle

Ratings result

Pet Circle was rated five stars for range of products, website experience/store layout, value for money, checkout experience and overall satisfaction, with four stars for customer service.

Editor’s notes

Pet Circle is one of Australia’s largest online pet shops, stocking a range of major brands, including Royal Canin, Advance, Hill’s Science Diet, Black Hawk and Instinctive Bite. It also has pet food to support health concerns and special animal needs, including vet prescription diets along with flea, tick and worming treatments and other medications. The retailer additionally features a large range of pet accessories, from dog beds and cat treats to a variety of fish, reptile, bird, rabbit, and horse products.

Pet Circle offers nationwide delivery and free shipping in metro areas for orders over $49, as well as a price match guarantee. There’s even an Auto-Delivery subscription service, which allows pet owners to save on each recurring order, although is only available with selected brands.

2. Pet Stock

Pet Stock Logo

Ratings result

Pet Stock was rated five stars for customer service, four stars for range of products, website experience/store layout, checkout experience and overall satisfaction, with three stars for value for money.

Editor’s notes

Starting back in 2002, Pet Stock today offers a wide variety of products to cater for plenty of animals, including dogs, cats, fish, horses, birds and reptiles, with each Pet Stock location offering services from grooming to daycare and puppy school, although will vary depending on location. It also offers a Rewards system, which allows you to earn discounts on select brands, or score Qantas Points on your transactions, with free shipping for metro orders over $25.

3. My Pet Warehouse

My Pet Warehouse Logo

Ratings result

My Pet Warehouse was rated five stars for value for money, with four stars for customer service and overall satisfaction, and three stars for range of products, website experience/store layout and checkout experience.

Editor’s notes

From food through to dog crates and feeders, as well as toys and blankets, My Pet Warehouse offers plenty of products to keep your pet fed and comfy. With locations in New South Wales, Victoria, Queensland and Western Australia, My Pet Warehouse also offers free shipping on orders over $49.99, with a Price Match Guarantee also available. You can also organise a repeat delivery to help get your pet supplies regularly delivered to you.

4. Petbarn

Petbarn Logo

Ratings result

Petbarn was rated four stars for checkout experience, website experience/store layout, customer service and overall satisfaction, with three stars for range of products and value for money.

Editor’s notes

From pet food to treats, to protection against ticks, fleas and other nasties, Petbarn also offers a variety of services at select locations, including grooming, washing and puppy school. Stocking well-known brands, Petbarn also offers the Price Guarantee to match a competitor’s price, a two-hour metro delivery guarantee, and Taste Guarantee, allowing you to return food if your furry friend isn’t a fan, although terms and conditions apply to each of the guarantees, so it’s best to read the fine print. Petbarn also allows you to sign up to the Friends for Life loyalty program, allowing you to earn points to eventually redeem as store credit.

5. Budget Pet Products

Budget Pet Products Logo

Ratings result

Budget Pet Products was rated four stars for checkout experience, value for money and website experience/store layout, with three stars for customer service, range of products and overall satisfaction.

Editor’s notes

Budget Pet Products offers a range of products and services, covering all walks of life from house pets such as dogs, cats and reptiles, through to horses and livestock. With free shipping on orders over $49 (although some terms and conditions apply), along with multiple locations around Australia, Budget Pet Products additionally offers a Knowledge Centre filled with useful articles to help you look after your pets. And if you’re likely to need more food down the line, you can line up an auto delivery to help streamline the process.

Other pet store brands

Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.

  • Best Friends
  • Better Pets and Garden

  • Pets Domain
  • The Vet Shed

Compare Dog Food Brands

About our consumer experts

Dean Heckscher: Site Editor

This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.


Meet the Editorial Team


Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.


Meet the Research Team

Past ratings

Here are the past winners from Canstar Blue’s pet store ratings:

  • 2022: Pet Circle
  • 2021: Budget Pet Products
  • 2020: Budget Pet Products
  • 2019: Pet Circle

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