Aussies have rated FedEx as the top pick in Canstar Blue’s latest parcel delivery for businesses ratings, with five-star reviews for delivery timeliness options, value for money, pick up and drop off options, client service, ease of use and overall satisfaction.
Our review compares parcel delivery brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which parcel delivery brand they think is best!
Canstar Blue surveyed 793 Australians for their feedback on the parcel delivery brand(s) they’ve used for business purposes in the last two years.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
FedEx is an American shipping brand that came to Australia in 1989 after the company bought flying rights to 21 countries and territories in the Asia Pacific region and beyond. The brand has over 2,800 vehicles in its fleet and delivers across a ground and air network.
This article was written by Canstar Blue Consumer Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health . Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.
When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. You can follow Rachel on LinkedIn.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s parcel delivery ratings:
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