Aussies have rated DHL Express as the top brand in Canstar Blue’s latest courier services for businesses, with the brand rated five stars for all categories, including reliability of service, value for money, client service, ease of use, delivery timeliness options, pick up and drop off options, and overall satisfaction.
Our review compares courier services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which courier service they think is best!
Canstar Blue surveyed 567 Australians for their feedback on the courier service(s) they’ve used for work purposes in the last two years.
The winning brand is the one that receives the highest Overall satisfaction rating once all the scores from the Overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
DHL Express was rated five stars for reliability of service, value for money, client service, ease of use, delivery timeliness options, pick up and drop off options, and overall satisfaction.
Founded over 50 years ago, DHL Express is an American-founded brand operating around the globe. In Australia, DHL Express offers a variety of products and services, catering for a number of industries to help get your products to where they need to be. For businesses, DHL offers the option to open an account for regular shipping, with reduced rates based on frequency of shipping, as well as additional tools via the shipping profile to offer more control over the process.
Toll was rated four stars across all categories, including pick up and drop off options, delivery timeliness options, ease of use, client service, value for money, reliability of service and overall satisfaction.
With a history that stretches well over 100 years ago, the Toll Group was founded in Australia, and today operates as a subsidiary of Japan Post Holdings. Operating via various modes of transport to help ship products, Toll looks to cater to multiple industries with specialised shipping methods and products, including dedicated linehaul and delivery fleets, and specialist equipment such as rollover sensors to help with products and packages. It also provides quotes on any potential shipping that you’d like to do in the future, allowing you to budget beforehand.
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Australia Post was rated four stars for reliability of service, ease of use, delivery timeliness options and overall satisfaction, with three stars for pick up and drop off options, client service and value for money.
What most will likely think of when it comes to getting something in the post or from a courier, Australia Post was first formed in 1975, taking over from previous postal systems. Offering the MyPost Business service for businesses that aim to ship frequently, with conditional savings available for those who sign up to the free account. It also includes smart sending tools via the online portal, allowing you to place orders and create labels, helping to streamline the process from start to finish.
StarTrack Courier was rated four stars for ease of use, delivery timeliness options and overall satisfaction, with three stars for reliability of service, value for money, client service and pick up and drop off options.
Acquired by Australia Post in 2003, StarTrack was originally founded in 1974 as Multigroup Distribution Services, with the brand expanded and changing names throughout its time in market. Today, the brand offers multiple freight and packaging solutions for businesses to utilise, including StarTrack APIs to help ecommerce sites lodge shipping orders, track parcels, give shipping rates, print labels and handle shipping payments.
Couriers Please was rated three stars across all categories, including reliability of service, value for money, client service, ease of use, delivery timeliness options, pick up and drop off options and overall satisfaction.
Operating for over 40 years, Couriers Please is currently a fully-owned subsidiary of Singapore Post, with a number of national and international shipping options available for businesses to utilise. With a strong focus on ecommerce businesses and website, Couriers Please offers API integration to help create a streamlined process for customers, along with multiple shipping management tools to help customise to the delivery needs.
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are several more brands to check out before making a purchase decision.
This report was written by Canstar Blue’s Site Editor, Dean Heckscher. He’s our resident expert on all things automotive, health & fitness, streaming and more. Dean is also one of Canstar Blue’s customer research report producers, helping to turn complicated subjects into easily-digestible information for our readers. He’s passionate about helping consumers make better-informed purchase decisions on all manner of consumer goods and services.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s courier service ratings:
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