Aussies have rated Dôme as the top pick in Canstar Blue’s latest coffee shop chain ratings, with five star reviews for speed of service, value for money, customer service, store layout and presentation, variety of food and beverage options and overall satisfaction.
Our review compares coffee shop chain brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which coffee shop chain brand they think is best!
Canstar Blue surveyed 1,547 Australians for their feedback on the coffee shop chain brand(s) they’ve made a purchase from in the last six months.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Dôme is a coffee shop chain that began as a specialty coffee roasting business in the mid 1980s, and now has 50 locations across Western Australia. The chain has a variety of tea and coffee options, as well as food options for breakfast, lunch and afternoon tea.
This article was written by Canstar Blue Consumer Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health . Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.
When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. You can follow Rachel on LinkedIn.
Amy joined Canstar in 2022, initially gaining significant product and market knowledge as a Product Data Analyst, before moving to the Research team as a Research Analyst. In her role, Amy is responsible for the consumer research ratings, where she spends her days developing surveys, overseeing their implementation and analysing data across a wide range of product and service categories for Canstar’s Customer Satisfaction Awards.
Amy has considerable experience in data-driven roles that require a high level of accuracy while handling large volumes of information. Amy has a passion for understanding the data, and her attention to detail ensures that no nuance goes unnoticed, allowing her to uncover valuable insights and make informed decisions.
Connect with Amy Nghiem on LinkedIn.
Here are the past winners from Canstar Blue’s coffee shop chain brand ratings:
Appliances - September 27th
We all love coffee and no matter how you take your coffee, if you take it with milk you’ll want it just the way you like. So why not create perfectly frothed milk at home? …
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Appliances - August 4th
Are you stirring around looking for a budget-friendly coffee machine that will help you make barista-quality cuppas at home? If so, we’ve whipped up a ‘fa-brew-lous’ list of cheap coffee machines worth checking out if …
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Appliances - January 25th
If you love coffee and a bargain, you’ve perhaps pondered snagging the $89 Kmart coffee machine. The cut-price Anko coffee machine has continued to garner plenty of attention since it first hit shelves, with most …
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Appliances - January 25th
We checked online to see how many types of coffee beverages there are… it turns out, it’s quite a lot.
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Best-Rated Beans and Ground Coffee Machine Brands - August 31st
It seems more and more people are jumping on the BYO coffee cup bandwagon, bringing in snazzy reusable mugs to work for their coffee fix while also doing their part for the environment. With Aussie …
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