Aussies have rated IGA as the top pick in Canstar Blue’s latest online grocery ratings, with five-star reviews in all categories: value for money, website and app experience, availability of products, deals and specials available, freshness of fruit, vegetables and meat, delivery and pick up and overall satisfaction.
Our review compares online grocery brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which online grocery brand they think is best!
Canstar Blue surveyed 2,690 Australians for their feedback on the groceries online brand (excluding alcohol) they have ordered from in the last six months. Note: this refers to groceries home delivered, as well as those that you order online and pick up in-store. It and excludes online delivery services like UberEats.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
IGA is an independent supermarket chain with over 1,300 stores across the country. It has made significant improvements to its online service in recent years, with the addition of free home delivery on orders over $100 at select stores and a nationwide cashback rewards program.
This article was written by Canstar Blue Consumer Content Writer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health. Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.
When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. You can follow Rachel on LinkedIn.
Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar Blue’s ratings and awards and help support consumers to make more informed decisions.
Here are the previous winners of Canstar Blue’s online groceries ratings:
Best-Rated Baby High Chairs - August 11th
Aussie households spend on average $178 per week on groceries, according to Canstar Blue’s July 2025 survey of supermarket shoppers.
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Best-Rated Breakfast Cereal Brand - December 7th
Meat is a costly part of the weekly shop for many Australians. Weighing up cost, cut and type and choosing which supermarket to purchase from can make a real difference when it comes to quality …
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Best-Rated Chewing Gum Brand - June 3rd
Woolworths will stop selling its 15-cent reusable plastic shopping bags nationwide over the next year. It’s the first supermarket to pledge to remove all plastic shopping bags for good.
The reusable plastic shopping bags will be …
– Read more
Best-Rated Baked Beans Brand - May 3rd
Did you know there’s a much faster way to shop and get through checkout queues at Woolworths?
The Woolies app has a little-known DIY feature − Scan&Go − that allows shoppers to scan grocery barcodes on …
Best-Rated Block Cheese Brand - October 14th
Put those tasteless celery sticks away! We know that choosing snacks to keep hunger pangs AND that extra bulge at bay can be hard, especially if you’re short on time or just looking for a …
– Read more