Aussies have rated IGA as number one in Canstar Blue’s brand ratings, with five-star reviews for value for money, availability of products, freshness, deals and specials available and overall satisfaction.
Our review compares online groceries on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which online groceries brand they think is best!
Canstar Blue surveyed 2,929 Australians for their feedback on the groceries online brand (excluding alcohol) they have ordered from in the last six months. Note: this refers to groceries home delivered, as well as those that you order online and pick up in-store and excludes online delivery services like UberEats.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
IGA is a network of independently owned grocery businesses that offer shop online convenience for customers of participating stores. IGA’s click-and-collect, delivery or same-day delivery services support local producers, suppliers and communities and are packed in-store by employees who are also local.
This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health . Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.
When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. You can follow Rachel on LinkedIn.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the previous winners of Canstar Blue’s online groceries ratings:
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Meat is a costly part of the weekly shop for many Australians. Weighing up cost, cut and type and choosing which supermarket to purchase from can make a real difference when it comes to quality …
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Woolworths will stop selling its 15-cent reusable plastic shopping bags nationwide over the next year. It’s the first supermarket to pledge to remove all plastic shopping bags for good.
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Best-Rated Baked Beans Brand - May 3rd
Did you know there’s a much faster way to shop and get through checkout queues at Woolworths?
The Woolies app has a little-known DIY feature − Scan&Go − that allows shoppers to scan grocery barcodes on …
Best-Rated Block Cheese Brand - October 14th
Put those tasteless celery sticks away! We know that choosing snacks to keep hunger pangs AND that extra bulge at bay can be hard, especially if you’re short on time or just looking for a …
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