Aussies have rated DiDi as number one in Canstar Blue’s latest ridesharing service ratings, with five-star reviews for value for money, reliability and timing, customer service, availability of vehicle, deals and discounts and overall satisfaction.
Our review compares ridesharing services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which ridesharing service they think is best!
Canstar Blue surveyed 885 Australians for their feedback on the ridesharing service they have used in the last six months.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
DiDi launched in Australia in 2018 and offers ridesharing services in major cities and some regional areas across the country. Customers can book a ride via DiDi’s app and choose between Express or Max rides, depending on the number of people hopping into the car. DiDi also offers a Travel option for longer trips. Drivers can bid a price for your Travel trip request and you can then select the driver you want to go with based on their rating and bid price.
This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s ridesharing services ratings:
Best-Rated Ridesharing Service Brand - January 7th
Given Uber boasts plenty of features and live-tracking capabilities, it stands to reason that your Uber ride could eat into your phone plan’s data allowance. So, how much data does Uber use? Canstar Blue explores …
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Best-Rated Ridesharing Service Brand - August 12th
Rideshare apps have become one of the more popular modes of transport, with companies such as Uber and DiDi two of the largest rideshare names currently in Australia. Although ridesharing services hit the mainstream only …
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Best-Rated Aussie Escapes - March 18th
The land of rugged red cliffs, pure white sands and crystal-clear oceans, Western Australia truly is the country’s hidden gem. Whether you’re enjoying the state’s magnificent coastline, sampling the goods of a region that’s famous …
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Best-Rated Aussie Escapes - March 16th
It’s widely regarded as ‘Australia’s Adventure Drive’ – linking tropical Cairns to historical Broome through a 4,000+ kilometre route across Far North Queensland, the Top End and over and through Western Australia. Spend weeks exploring …
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Best-Rated Aussie Escapes - March 11th
If you’re dreaming of a holiday where sun-bleached sands meet lush rainforests, with a dash of cave-walking and gemstones for good measure, then it might be time to take a trip up to North Queensland. …
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