Aussies have rated Uber as the top pick in Canstar Blue’s latest rideshare service ratings, with five-star reviews for reliability and timing, cleanliness and quality of vehicle, availability of vehicle, customer service, website and app experience and overall satisfaction.
Our review compares rideshare service brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which rideshare service brand they think is best!
Canstar Blue surveyed 1,376 Australians for their feedback on the rideshare service brand(s) they’ve used in the last six months.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Uber is a rideshare service that has been available in Australia since 2012. It has options for affordability, carpooling, larger vehicles and wheelchair accessible vehicles.
This article was written by Canstar Blue Consumer Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health. Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.
When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. You can follow Rachel on LinkedIn.
Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar Blue’s ratings and awards and help support consumers to make more informed decisions.
Here are the past winners from Canstar Blue’s ridesharing services ratings:
Best-Rated Ridesharing Service Brand - January 7th
Given Uber boasts plenty of features and live-tracking capabilities, it stands to reason that your Uber ride could eat into your phone plan’s data allowance. So, how much data does Uber use? Canstar Blue explores …
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Best-Rated Ridesharing Service Brand - August 12th
Rideshare apps have become one of the more popular modes of transport, with companies such as Uber and DiDi two of the largest rideshare names currently in Australia. Although ridesharing services hit the mainstream only …
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Best-Rated Aussie Escapes - March 18th
The land of rugged red cliffs, pure white sands and crystal-clear oceans, Western Australia truly is the country’s hidden gem. Whether you’re enjoying the state’s magnificent coastline, sampling the goods of a region that’s famous …
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Best-Rated Aussie Escapes - March 16th
It’s widely regarded as ‘Australia’s Adventure Drive’ – linking tropical Cairns to historical Broome through a 4,000+ kilometre route across Far North Queensland, the Top End and over and through Western Australia. Spend weeks exploring …
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Best-Rated Aussie Escapes - March 11th
If you’re dreaming of a holiday where sun-bleached sands meet lush rainforests, with a dash of cave-walking and gemstones for good measure, then it might be time to take a trip up to North Queensland. …
– Read more